Store Manager - Nizamabad

Kushal's Fashion Jewellery


Date: 2 days ago
City: Nizāmābād, Telangana
Contract type: Full time
Job Description

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store

operations, driving sales performance, and delivering exceptional

customer experiences through operational expertise, customer-

centric strategies and team leadership.

Key

Responsibilitie

s

: Customer Focus

  • Provide exceptional customer service by going the extra mile

to ensure customer loyalty.

  • Exhibit emotional intelligence to build trust and rapport with

customers.

  • Handle customer queries, concerns, and feedback with

professionalism and empathy.

  • Ensure all employees adhere to the company’s policies and

guidelines, fostering a customer-centric culture.

Sales Mastery

  • Drive sales to meet or exceed store sales targets, including

achieving category-wise targets.

  • Leverage data insights to optimize inventory and identify

growth opportunities.

  • Collaborate with the Visual Merchandising (VM) team to

ensure implementation of in-store displays.

Leadership Excellence

  • Lead and motivate the store team to achieve high performance

through coaching, recognition, and accountability.

  • Manage team dynamics, resolve conflicts, and foster a

collaborative work environment.

  • Focus on team development by conducting on-the-job training

(OJT) and providing constructive feedback.

  • Manage employee schedules, conduct performance reviews,

and address hiring and training needs to ensure optimal

staffing.

Change Management

  • Adapt to new business strategies and implement changes

effectively within the store environment.

  • Encourage flexibility among team members to embrace new

processes and technologies.

Decision-Making

  • Utilize data insights to make informed decisions that enhance

operational efficiency and customer satisfaction.

  • Analyse store performance metrics to identify trends, optimize

operations, and implement performance improvements.

  • Allocate resources efficiently to optimize staff productivity and

store performance.

Store Operations Excellence

  • Oversee comprehensive store management, including visual

merchandising, stock management, and shrinkage prevention.

  • Conduct regular audits to ensure the store is functional,

presentable, and compliant with company standards.

  • Maintain outstanding store condition.
  • Handle administrative tasks such as managing store

expenses, maintaining monthly reports, and updating

operational checklists.

Candidate

Requirement

:

  • Bachelor’s Degree

Total 5+ years of retail experience in the fashion industry, min

2 years of experience as a store manager or assistant store

manager handled a team of 5+ people.

  • Expert in Microsoft office.
  • Demonstrated success in achieving sales targets and

exceeding customer expectations.

  • Exceptional customer service orientation with a strong focus

on customer satisfaction.

  • Ability to effectively manage multiple priorities and ensure

smooth and efficient store operations.

  • Strong team leadership skills to lead and inspire a team.
  • Excellent communication and interpersonal skills for effective

team interaction and conflict resolution.

  • Strong analytical and problem-solving skills to analyze data,

identify trends, and make informed decisions.

  • Proficiency in store operations, including visual merchandising,

stock management.

  • Understanding of inventory management and loss prevention.

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