State Retention Manager
Bajaj Allianz General Insurance
Date: 1 week ago
City: Tiruchirappalli, Tamil Nadu
Contract type: Full time
- Market Intelligence & Business Growth:
- Collect market intelligence pertaining to renewals by direct interaction with the business intermediaries
- Identify reasons for loss of business and collect useful inputs/suggestions for improvement coming from the market
- Regularly engage and visit intermediaries to maintain healthy working relationships
- Gather inputs from intermediaries on challenges related to BAGIC’s systems and processes and accordingly suggest improvements that can be carried out internally
- Survey the market to study best practices and latest launches by competitors; corroborate findings with relevant facts and figures
- Push the renewals sales by having the team share daily MIS status reports to the sale channels highlighting areas to be focused upon, poor performers and other inputs.
- Engage all external stakeholders – IMDs, retail advisors, dealers, banks – and their customers, to drive renewal conversions by conducting seminars, health camps, contests and recognition programs.
- Monitor business performance and suggest areas of improvement by conducting regular visits to IMDs (15-20 monthly); share updates on new products, product changes, provide training support
- Provide a detailed lost case analysis input to the various IMDs on a monthly basis calling out reasons for losing customers, competitor updates, service experience etc. to help improve their business performance.
- Ideate and plan for new focus areas, IMDs, markets to improve the renewals ratios in the circle
- Relationship Management
- Monitor the team’s engagement activities with the IMD’s and provide inputs to the team to plan activities with a focus on increasing the retention ratio.
- Conduct monthly meetings with the leads of all sales channels to strategize and push the renewals business in the circle and iron out any process/system related challenges.
- Collaborate with key internal stakeholders (sales teams and various channel partners) at BAGIC to ensure they pass renewal leads to the team, thus driving growth in renewals for the circle.
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