Staff Major Incident Management Specialist

Description and Requirements

"At BMC trust is not just a word - it's a way of life!" Description And Requirements

CareerArc Code

CA-PS

Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard - this is the place for you!

BMC is looking for an experienced Major Incident Manager to join our team and lead the resolution of high-impact incidents across our technology landscape. This role is critical to maintaining the reliability and resilience of our services, ensuring rapid recovery, clear communication, and continuous improvement.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• You will oversee the incident management protocols and processes and guide the team members regarding the same
• You will identify the root cause of an incident and work towards its prevention.
• You will understand the scale of various incidents and prioritize them, based on their urgency.
• You will log and record all events that fall under the incident manager job description
• You will liaison with upper management and stakeholders to update them about the status of impacting issues
• You will deep-dive into incident trends, and create process development systems to predict and tackle them in the future
• You will Ensure that incidents are resolved efficiently and effectively without draining the company’s resources and time
• You will adhere to company and legal protocols for handling incidents while contributing in incident manager work
• You will keep track and record any incidents that arise by keeping a dedicated log and incident report in JIRA
• You should be ready to extend technical support to team members during the course of an incident
• You will Foster long-term relationships with internal and supporting team stakeholders of the company
  
  

To ensure you’re set up for success, you will bring the following skillset & experience:

• Bachelor’s degree in computer science, information technology, engineering or a related field
• Prior experience working as an incident manager
• Experience with cloud-based data warehousing solutions such as Amazon, OCI, Google
• Proficiency in IT service management protocols, IT infrastructure and IT operations in SAAS Business
• Excellent communication and collaboration skills, with the ability to interact effectively with business stakeholders at all levels of the organization.
  
  

Whilst these are nice to have, our team can help you develop in the following skills:

• Experience in project management, and customer service
• Expert-level knowledge of ITIL best practices
  
  

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,117,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.