Sr. Technical Consultant - Cloud (Change Management, ITIL, ITSM)
Blue Yonder
Date: 9 hours ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Scope
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
- The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions.
- This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.
- Microsoft Azure
- VMware ESXi
- Serve as the technical escalation point for critical incidents and cross-domain issues.
- Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
- Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
- Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
- Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
- Collaborate with security and compliance teams to enforce governance and risk mitigation.
- Engage with vendors for escalations, patch management, and advanced product support.
- Contribute to capacity planning, performance benchmarking, and cost optimization efforts.
- Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
- 6–9 years of experience in infrastructure support/engineering roles.
- Change manager/change management expert.
- Leading and driving bridge calls.
- Relevant certifications (e.g., Microsoft, Red Hat, VMware, CCNA, ITIL Intermediate) are highly desirable.
- Expertise in at least two core domains (e.g., Windows/Linux servers, virtualization, storage/backup, networking, cloud).
- Strong troubleshooting and analytical skills for complex, multi-layered issues.
- Experience with scripting/automation (PowerShell, Python, Ansible, Terraform, etc.).
- Familiarity with enterprise monitoring, ITSM, and infrastructure orchestration tools.
- Good understanding of ITIL processes with experience driving problem/change management.
- Strong communication and collaboration skills to coordinate across teams.
- This role involves rotational shifts, including night shifts, to provide 24/7 application support.
- Flexibility to work weekends and public holidays as per shift schedule.
- Ability to handle responsibilities independently during off-hours.
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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