Sr Support Engineer

US Tech Solutions


Date: 1 hour ago
City: Remote, Remote
Contract type: Part time
Remote
  • Providing technical support to clients by identifying and resolving hardware or software issues
  • Monitoring network activity and identifying performance issues that may need to be addressed by
IT support staff
  • Coordinating and participating in team meetings to discuss new technology initiatives
  • Installing, configuring, and troubleshooting computer hardware components such as processors,
memory, and hard drives
  • Analyzing data from logs and other sources to identify and resolve problems with computer
networks or applications
  • Designing or updating computer networks or operating systems to improve performance or
functionality
  • Maintaining documentation of all actions taken during the troubleshooting process
  • Determining the cause of problems and suggesting solutions for problems related to computer
hardware or software
  • Developing plans for disaster recovery in case of system failure or data corruption
  • Work closely with all levels of customer and external engineers and management on the most
complex problems
  • Prioritize workload and advance technical problems where appropriate to the next level of
expertise
  • Effectively prioritize and manage personal list of outstanding customer queries
  • Utilize ticketing system to track all support calls
  • Manage workload efficiently while being able to resolve time-critical situations professionally
  • Analyze business requirements for applications and customer deliverables
JD for CD
  • While providing production support should be involved working closely with development team
to develop, design solutions
  • Based on in depth analysis of the requirements design, develop and deploy high performance and
scalable applications in the area of TV and entertainment guidance
  • Provide in depth technical support to Production applications to ensure timely deliveries to
customers in accordance with Service Level Agreements
  • Participate in On Call Application Production Support based on rotation
  • Familiarity with C# / C++ programming experience required

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Recruiter (Part Time)

House Buyers of America, Inc., Remote, Remote
1 day ago
Part Time Contract Recruiter - 100% RemoteLooking for a talented, high-energy Recruiter to assist in recruiting high-quality talent for our growing company. This is a part time role that is 100% remote!What you will do:The Corporate Recruiter will primarily recruit the best talent in the market through multiple means including networking, screening resumes, cold calling, etc. At times this role...

ABA Therapy Data Annotator (Contract)

Frontera, Remote, Remote
2 days ago
Frontera is reimagining how children with autism and other behavioral health needs get the care they deserve. We bring together world-class clinicians, technologists, and autism specialists to build cutting-edge AI tools that help care teams work smarter and spend more time with the children and families who need them most.Our platform is HIPAA-compliant and designed for the real-world needs of...

Senior Auditor

Alight Solutions, Remote, Remote
4 days ago
Our storyAt Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”Our Values:Champion People – be empathetic and help create a place where everyone belongs.Grow with purpose – Be inspired by our higher calling of improving lives.Be...