Sr Support Engineer

US Tech Solutions


Date: 3 weeks ago
City: Remote, Remote
Contract type: Part time
Remote
  • Providing technical support to clients by identifying and resolving hardware or software issues
  • Monitoring network activity and identifying performance issues that may need to be addressed by
IT support staff
  • Coordinating and participating in team meetings to discuss new technology initiatives
  • Installing, configuring, and troubleshooting computer hardware components such as processors,
memory, and hard drives
  • Analyzing data from logs and other sources to identify and resolve problems with computer
networks or applications
  • Designing or updating computer networks or operating systems to improve performance or
functionality
  • Maintaining documentation of all actions taken during the troubleshooting process
  • Determining the cause of problems and suggesting solutions for problems related to computer
hardware or software
  • Developing plans for disaster recovery in case of system failure or data corruption
  • Work closely with all levels of customer and external engineers and management on the most
complex problems
  • Prioritize workload and advance technical problems where appropriate to the next level of
expertise
  • Effectively prioritize and manage personal list of outstanding customer queries
  • Utilize ticketing system to track all support calls
  • Manage workload efficiently while being able to resolve time-critical situations professionally
  • Analyze business requirements for applications and customer deliverables
JD for CD
  • While providing production support should be involved working closely with development team
to develop, design solutions
  • Based on in depth analysis of the requirements design, develop and deploy high performance and
scalable applications in the area of TV and entertainment guidance
  • Provide in depth technical support to Production applications to ensure timely deliveries to
customers in accordance with Service Level Agreements
  • Participate in On Call Application Production Support based on rotation
  • Familiarity with C# / C++ programming experience required

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