Sr. Quality Analyst-Manual

What You'll Do

As our Senior Quality Analyst, you will be instrumental in the development, and ongoing maintenance of a robust quality framework. You will work with Business Management to ensure that quality standards are upheld across various teams.

On a daily basis, you will create and maintain quality documentation, implementing quality checks, and identifying areas for business, product, and performance improvements. You will work with the Insights Team and Quality Coordinator to define appropriate sample sizes and benchmarks for quality checking. You will also design and maintain quality dashboards through Power BI, enabling visibility into progress and performance. You will promote adherence to company policies, documenting non-conformances, and providing recommendations for corrective and preventative actions to reduce inefficiencies and operational errors.

Additionally, you will support and coordinate the introduction of additional quality management practices beyond key operational processes and provide guidance to other team members on proposed actions. You will also presenting findings and updates to various stakeholders across the business. You will be working in a hybrid setup and will report to the Manager, Quality Analyst.

What You'll Need to be Successful

• A minimum of 5 years of related quality experience with a Bachelor's degree.
• The ability to solving complex problems, being an individual contributor role.
• Customer success, simplicity, and enhancing customer experience.
• Analytical, Logical and communication skills, with the ability to interpret and evaluate data.
• Demonstrated judgement in selecting methods and techniques for obtaining solutions.
• Proven experience with quality and management tools such as Qualtrics, Smartsheet, Salesforce, PowerPoint, and PowerBI.
  
  

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara

We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business, and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement

We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.