Sr. QA Analyst

Introduction

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply. We’d be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

Working closely with clients and colleagues, the Defined Benefit Sr. QA Analyst plays a key role in the

examination of business and functional/ system requirements to ensure the Defined Benefit system implementation and maintenance activities meet the established standards of quality as well as reliability, usability and performance. You will be responsible to ensure that the system solution in place reflects client’s benefits. In addition, you will be responsible to mentor and train junior to intermediate team members.

How You'll Make An Impact

• SME for Technical/Functional issues
• Mentoring and coaching team members on technical aspects
• Lead training efforts for the team and actively engage in ongoing development of team/unit/cross tower members
• Work independently on tasks assigned
• Demonstrate Module level ownership (Work assigned to self and immediate sub-ordinates)
• Manage internal stakeholder communication (including Technology & other teams for assigned module)
• Assist & Manage Offshore/Onshore Interaction and Stakeholder Communication, including
• Technical/Functional escalations
• Update all documentation with task details and provide regular updates to team
• Strong understanding of Domain and is required to comprehend Business Requirement Documents (BRD)
• Review/Maintain BRD for system gaps & domain compliance
• Maintain and Update BRD for ongoing changes
• Interprets requirements to create/update systems specifications documents
• Perform & Review Data Analysis, Audit, and associated research and provide subsequent resolutions
• Work independently to manage smooth integration/transition of processes to maintain documentations for the same
• Responsible for solving the production related issues and preparation of annual calendar, as applicable.
• Execute & Manage the assigned tasks {analysis and production} specific to your Tower
  
  

About You

• Minimum of 5-6 years of experience in a similar role
• Bachelor’s degree in Business Administration, Mathematics, Finance, Statistics, Technology
• Knowledge of Defined Benefit is an Asset
• Knowledge of automated testing tool (implement and use) and Project and Test Management Tools
• Knowledge of tools, concepts and methodologies of QA
• Facility to handle and manage multiple tasks simultaneously
• Ability to commit to deadlines and deliver on a timely manner
• Capability to take ownership and be accountable for assigned tasks
• Excel working in a fast-paced, deadline-oriented project team environment
• Demonstrate high problem solving and analytical skills
• Excellent oral and written communication skills to share concepts and information to teammates and clients
• Client satisfaction focus along with team-oriented work style
• Enjoy system analysis/implementation/documentation/testing/programming
• Proficient with Microsoft Word, Excel, and Access
  
  

Additional Information

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.