Sr. Process Expert

About Maersk

Maersk is a global leader in integrated logistics, with a legacy of industry leadership spanning over a century. Through constant innovation and transformation, we are redefining the limits of what is possible, continually setting new benchmarks for efficiency, sustainability, and excellence.

At Maersk, we embrace diversity, collaboration, and continuous learning, striving to ensure that our workforce reflects and understands the customers we serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we leverage cutting-edge technologies and unlock opportunities on a global scale. Together, let's navigate towards a brighter, more sustainable future with Maersk.

What We Offer:

• Impact: Your role will directly contribute to enhancing our global logistics operations and delivering exceptional service to our customers.
• Opportunity: Maersk provides ample opportunities for both professional and personal growth within the dynamic logistics and supply chain industry.
• Innovation: Be part of a forward-thinking team that embraces innovative logistics solutions and cutting-edge technologies.
• Global Exposure: Collaborate with colleagues and customers across diverse regions, gaining insights into global logistics practices.
• Work-Life Balance: We promote work-life balance with flexible working arrangements to support our employees’ well-being.
  
  

Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

• Customer channel management
• Case Management
• Customer onboarding and relationship management
• Contract and dispute management
• and more.
  
  

Administrative stream includes those who primarily support others by performing skilled technical, administrative or operational tasks. Jobs may range from highly supervised entry-level workers, technicians, and administrative staff to experienced individual contributors with robust technical or practical knowledge in specific areas, who have an ability to execute specialized work to support operations.

At the top of this career stream, individuals work independently and apply standards, yet can also make departures from established processes to resolve problems.

A colleague at this level works on tasks of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines and typically under supervision. The colleague has skills developed through job-related training and on-the-job experience within a specific job discipline.

Colleagues have knowledge of standardized work routines and methods, general facts and information but may need to escalate non-routine problems to a more experienced colleague or supervisor.

The job requires limited job and business knowledge at the time of hiring.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [email protected].