Sr. Manager - Global Service Operations

Tata Communications


Date: 3 weeks ago
City: Delhi, Delhi
Contract type: Full time
About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Highly skilled Network Professional with deep expertise in SD-WAN, Ethernet, IP, MPLS, BGP, and other core enterprise network technologies. The candidate will have hands-on experience in designing, implementing, and optimizing large-scale enterprise networks, ensuring high availability, performance, and security. A strong understanding of routing protocols, WAN optimization, and service provider environments is essential.

Responsibilities

  • Act as a customer-facing technical lead for the design and migration of enterprise network services, including SD-WAN and MPLS-based solutions.
  • Conduct customer solution audits and maintain post-sales design documentation to ensure it accurately reflects the live and in-life service status.
  • Provide support for in-life MACDs (Moves, Adds, Changes, Deletes), including complex and commercial design changes, by working as part of a triage and delivery team to assess the impact of requests and evaluate incremental business proposals.
  • Collaborate with service assurance teams to drive improvements in customer service experience and ensure consistent service quality.
  • Attend service review meetings to assess customer feedback and perceived pain points, providing technical recommendations and driving actions to improve service quality and performance.
  • Work in close collaboration with cross-functional teams (CFTs) to enhance the customer experience by driving the execution of actions identified through Service Improvement Planning (SIP) initiatives.
  • Lead repeat ticket analysis for enterprise customers by conducting thorough Root Cause Analysis (RCA) and implementing Preventive and Corrective Actions (PCA) to reduce recurring incidents and network faults.
  • Act as the L4 escalation point for complex network design issues, ensuring timely and effective resolution of critical service-impacting problems.
  • Provide strategic advisory to enterprise customers, recommending network enhancements to optimize current operations and ensure scalable, future-proof architecture.
  • Validate and approve critical network changes, ensuring seamless rollouts with minimal disruption to customer services.
  • Drive post-sales technical design modifications by collaborating with cross-functional teams to deliver customized network improvements aligned with evolving customer requirements.

Desired Skill sets

CCIE/CCNP/SD-WAN Certified

Excellent customer handling ability.

Should have dealt with large team sizes.

Experience on building process efficiency

Expertise on implementation, installation, integration troubleshooting and overall functionalities.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

AVP, Credit Bureau Reporting Remediation Governance Lead (L11)

Synchrony, Delhi, Delhi
1 week ago
JOB_POSTING-3-73394-3Job DescriptionRole Title: AVP, Credit Bureau Reporting Remediation Governance Lead (L11)Company OverviewSynchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.We have recently been ranked...

Associate Director & Team Leader - SME BIL

Standard Chartered India, Delhi, Delhi
1 week ago
Job SummaryBusiness PerformanceDescription Achieve the Month-on-Month targets as per the Performance scorecard. To ensure timely MIS with accuracy of data To ensure hiring of BDE is completed in line with the budgeted headcount Drive the team to Cross-sell multiple products to clientsMeasures and Targets As per Performance scorecard. Hiring as per the budgeted headcount Cross-sell as per the allotted targetsDescriptionCustomer...

Project risk & contract management

Larsen & Toubro, Delhi, Delhi
2 weeks ago
Project Management Expertise: Possess a robust understanding of project management principles, methodologies, and practices acquired through a minimum of five years of hands-on experience in project delivery roles.Organizational Skills: Demonstrate strong organizational skills to effectively manage multiple PRM activities, stakeholders, and priorities simultaneously. Prioritize tasks, allocate resources efficiently, and maintain a structured approach to risk management.Facilitation and Communication Skills: Excel...