Sr Manager - Digital Operations

Job Description Summary Responsible for operational delivery and support of the aerospace network. This includes 24x7 operations support and build activities across the fleet of supported sites. Job Description

Roles And Responsibilities

In this role, you will:

Lead a team of employees focused across the digital operations space to include infrastructure, end user support, network, etc.

In This Role, You Will

• Lead a team of employees working in a dev ops model to deliver 24x7 build and run support for all supported sites. This includes support of the site networks, WAN backbone, and on-prem datacenter LAN deployments.
• Implement LEAN within the team, including visual management, daily / weekly operating reviews, and standard work.
• Manage global IT assets including software licenses and hardware full lifecycle management.
• Proactively work with our customers to identify their needs and drive improvements to bring the value that they need.
• Manage the 24x7 vendor and ensure quality metrics are met.
• Partner with network architecture to ensure that future designs meet operational needs and are supportable solutions.
• Partner with the tools and automation team to help drive the roadmap of deliverables for the network operations team to continually improve support / capabilities.
• Develop and manage adherence to departmental Change Management and Service Level Agreements (SLAs).
• Define, develop, maintain, and test Standard Operating Procedures (SOPs) for all operational processes.
• Participate in budgeting process and manage IT Infrastructure related projects and investments.
• Identify and respond to professional growth needs for all team members and ensure they have the proper training to execute team deliverables.
• Foster a work culture at all levels that is positive, collaborative, respectful, innovative, dynamic, with high integrity, and capable of driving positive change over sustained periods of time.
  
  

Minimum Qualifications

• Bachelor’s degree from accredited university or college with minimum of 5 years of professional experience OR associate degree with minimum of 8 years of professional experience OR High School Diploma with minimum of 10 years of professional experience
• Minimum 4 years of professional experience leading Network Operations build and run teams
• Note: Military experience is equivalent to professional experience
• Eligibility Requirement:
• -Legal authorization to work in the U.S., India or the UK is required. We will not sponsor individuals for employment visas, now or in the future, for this job.
  
  

Desired Characteristics

Technical Expertise:

• Hands-on experience in 24x7x365 technical operations
• Experienced in performance, availability, and operations of network infrastructure
• Demonstrated understanding of LEAN / FLIGHT DECK principles.
  
  

Business Acumen

• Knowledge of business and financial principles and practices
• Demonstrated ability to manage team/product operations within own budget
• Demonstrated ability to drive projects based on business strategies and customer requirements
• Demonstrated customer focus – manages technical issues in complex, difficult, or stressful situations; evaluates decisions through the eyes of the customer; builds strong customer relationships and creates processes with customer viewpoint
• Skilled in breaking down problems, documenting problem statements and estimating efforts
  
  

Leadership

• Experience providing feedback on performance toward goals
• Experience coaching, mentoring, and developing team members
• Ability to proactively identify and remove obstacles or barriers on behalf of the team
• Ability to take ownership of projects and deliver while mentoring and helping team
• Demonstrated experience influencing across a complex, global matrix organization
• Ability to set a vision for the team and deliver to that vision.
  
  

Personal Attributes

• Strong analytical, project management, and organizational skills
• Strong oral and written communication skills
• Ability to work under tight deadlines and to prioritize under pressure
• Change oriented – Proven track record of initiating and driving process improvements; supports and drives change, and confronts difficult circumstances in creative ways
• Detail oriented person that can drive quality in the work that is done.
  
  

US Based Roles

The base pay range for this position is $127,900 - $213,200. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for an annual discretionary bonus based on a percentage of your base salary/ commission based on the plan. This posting is expected to close on October 10, 2024.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

For UK Based Roles

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

Performance based annual bonus

Non-contributory Pension

Life Assurance

Group income protection

Private medical cover

Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

• This is a remote position