Sr. Manager, Content Maintenance & Optimization

About Coursera

Coursera was founded in 2012 by Stanford professors Andrew Ng and Daphne Koller to make world-class learning accessible to everyone, everywhere. Today, over 190 million learners and 375+ university and industry partners use our platform to gain skills in fields like AI, data science, technology, and business. As a Delaware public benefit corporation and Certified B Corp, we’re driven by the belief that learning can transform lives through learning.

Why Join Us

At Coursera, we’re looking for inventors, innovators, and lifelong learners ready to shape the future of education. You’ll help build global programs and tools that power online learning for millions turning bold ideas into real impact. People who thrive here are customer-first builders who move fast, simplify ruthlessly, and iterate relentlessly on the metrics that matter.

We’re a globally distributed team and let you choose the best way you work, whether it's from home, a Coursera hub, or a co-working space near you. Our virtual hiring and onboarding make it easy to join us and start making an impact from anywhere. If you’re ready to make a global impact, scale unique products exclusive to Coursera, and expand your career horizons, apply below.

Job Overview

We are seeking a dynamic and results-driven Sr. Manager, Content Maintenance and Optimization to lead a multidisciplinary team responsible for maintaining and optimizing the content of our courses. This team, comprising instructional designers, quality assurance specialists, and data system/ business analyst, is crucial to ensuring the sustained quality and relevance of our educational offerings.

Key Responsibilities:

• Manage and supervise the offshore team, including instructional designers, quality assurance specialists, and data/systems analysts.
• Work with leadership to ensure that SMART goals for the optimization team are met. Find / drive solutions that will help the team and hence the organization in meeting goals
• Monitor team performance, providing regular feedback and coaching to ensure high-quality output.
• Build strong relationships with key Coursera stakeholders (e.g. Partner Success, Partner Implementation, Design, etc.) and thereby manage/lead Optimization related threads
• Report metrics and project updates to internal stakeholders regularly.
• Collect feedback from internal stakeholders and translate it into actionable tasks for the team.
• Develop and maintain project plans, schedules, and documentation. Lead initiatives that will aid in content maintenance and optimization
• Ensure that all course revisions and updates align with organizational standards and objectives.
• Resolve conflicts and challenges within the team, fostering a collaborative and productive work environment.
  
  

Basic Qualifications

• Bachelor’s degree in Education, Project Management, Business Administration, or a related field.
• 12+ years of experience in a team leadership or project management role, preferably within the e-learning industry.
• Strong understanding of instructional design principles and practices.
• Excellent communication, organizational, and problem-solving skills.
• Ability to work across time zones and manage remote teams effectively.
  
  

Coursera is an Equal Opportunity Employer committed to building a welcoming and inclusive workplace. We consider all qualified applicants without regard to legally protected characteristics and provide reasonable accommodations upon request at [email protected]. Learn more in our CCPA Applicant Notice and GDPR Recruitment Notice.