Sr. FinOps Analyst - AR, India Advertising Collection

Description

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.

Amazon seeks a Collection's analyst with at least 3+ years F&A experience in a large customer-oriented corporate environment, for our Advertising business line.

Key job responsibilities

This role will require for the successful candidate to: - Manage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.

• Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.
• Calling customers and scheduling resolution sessions to understand the procure-to-pay cycles of our customers.
• Managing and resolving invoice discrepancies to ensure timely and accurate receivables.
• Managing internal and external Accounts Receivable inquiries.
• Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.
• Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.
• Understand the pain points of customers and solve our customer’s problems.
• Providing prompt, efficient, detailed, customer-oriented service to customers.
• Escalating when appropriate to direct manager and/or senior leaders.
• Keeping detailed notes, task creation and reminders in our collections tools.
• Acting as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.
• Actively seeking solutions to customer and sales needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience.
• Analyze trends and suggest process improvements.
• Perform other projects and duties as required.
  
  

Basic Qualifications

• Bachelor's degree in accounting and commerce (B. Com)
• Knowledge of Excel at an advanced level
• Experience with Microsoft Office products and applications
  
  

Preferred Qualifications

• 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI HYD 13 SEZ

Job ID: A2917871