Sr Executive - Relationship & Business Performance

Swiggy


Date: 5 days ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Responsibilities

  • Recommend and advise on best practices of picking and packing to improve Cx experience.
  • Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
  • Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
  • Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
  • Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
  • Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
  • Provide recommendations on the training aspects required to deliver/improve Cx metrics.
  • Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.

Qualifications

  • Graduate / 3-5 years of retail management experience
  • Must have led 15+ people/ employees at Retail/ Store.
  • Problem solving, data-driven decision-making
  • Adaptability to dynamic situations.
  • Experience from retail/FMCG/ quick commerce Industry.

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