Sr Engineer - Network Operations & Support

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Summary

We are seeking a skilled and proactive L2 AWS Cloud Engineer to manage and support our AWS cloud infrastructure. This role involves handling service requests, troubleshooting issues, and ensuring optimal performance of cloud services. The ideal candidate will have hands-on experience with AWS, strong problem-solving abilities, and a willingness to work in a 24/7 rotational shift environment.

Key Responsibilities

• Incident & Service Request Management:
• Handle and resolve service requests and incidents using tools like JIRA.
• Ensure timely resolution and proper documentation.
• AWS Infrastructure Support:
• Manage and troubleshoot AWS services such as EC2, S3, RDS, ELB, SES, IAM, Lambda, and Route 53.
• Monitor system performance and availability.
• System Optimization & Monitoring:
• Use tools like CloudWatch and CloudTrail to monitor and optimize infrastructure.
• Implement performance tuning and cost optimization strategies.
• Documentation & Reporting:
• Maintain accurate documentation for processes, configurations, and resolutions.
• Generate reports for system health and incident trends.
• Collaboration & Escalation:
• Work closely with L3 engineers, developers, and DevOps teams.
• Escalate complex issues appropriately.
• Security & Compliance:
• Ensure adherence to security policies and compliance standards.
• Manage IAM roles, policies, and access controls.
• Shift & Availability:
• Participate in 24/7 rotational shifts.
• Be available for on-call support during off-hours.
  

Required Skills & Qualifications

• 2–7 years of experience in AWS cloud operations or support.
• Strong knowledge of core AWS services.
• Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Experience with monitoring tools and scripting (Python, Bash, PowerShell).
• Good understanding of networking, security groups, and IAM.
• Excellent communication and documentation skills.
• AWS certifications (e.g., AWS SysOps Administrator) are a plus.
  
  

Preferred Qualifications

• Experience in hybrid cloud environments (AWS + Azure/GCP).
• Exposure to containerization (Docker, Kubernetes).
• Knowledge of ITIL processes and change management.