Sr Engineer - IT Operations & Infrastructure

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Summary

We are seeking an experienced Level 2 Network Engineer with hands-on expertise in Juniper Networks for our Network Operations Center (NOC). The ideal candidate will be responsible for monitoring, troubleshooting, and managing network issues, ensuring high availability and performance of our infrastructure.

Key Responsibilities

• Monitor and maintain enterprise network infrastructure across various locations.
• Troubleshoot and resolve L2-level incidents related to Juniper routers, switches, and firewalls.
• Analyze logs, identify patterns of recurring issues, and coordinate with L3 or vendors if needed.
• Perform configuration changes, upgrades, and backups for Juniper devices.
• Manage network alerts, ticket queues, and service requests using ITSM tools (e.g., ServiceNow).
• Maintain updated documentation, topology diagrams, and change logs.
• Coordinate with service providers and internal teams during outages or planned activities.
• Ensure compliance with SLA, security standards, and change management processes.
  
  

Technical Skills Required

• Strong hands-on experience with Juniper devices (EX, SRX, MX Series).
• Good knowledge of routing protocols: BGP, OSPF, EIGRP.
• Working knowledge of switching, firewall rules, and NAT policies.
• Familiarity with Junos OS CLI for configuration and troubleshooting.
• Experience with network monitoring tools like SolarWinds, PRTG, Nagios, or similar.
• Basic understanding of VPNs, MPLS, and WAN technologies.
  
  

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field.
• Juniper certification preferred (JNCIA, JNCIS, etc.).
• 2–4 years of experience in a NOC or network support role.
• Strong analytical, communication, and documentation skills.
• Ability to work in a 24x7 rotational shift environment.
  
  

Preferred Certifications (Any Of The Following)

• JNCIA-Junos / JNCIS-ENT / JNCIS-SEC
• ITIL Foundation (optional)