Sr Engineer - Customer Service Operations
Tata Communications
Date: 2 weeks ago
City: Pune, Maharashtra
Contract type: Full time
About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Job Description �The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities �Taking ownership of customer issues reported, solving their problems through by providing resolution. �Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. �Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams �Ensure SLA are achieved & work proactively to maintain the same. Desired Skill sets �Demonstration of problem-solving skills �Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. �Maintain awareness of latest technologies in the domain
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Junior Engineer - Component Engineering
Flex,
Pune, Maharashtra
17 hours ago
Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world. We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to...
Talent Acquisition Sourcer
Ecolab,
Pune, Maharashtra
1 day ago
Ecolab is seeking a Talent Acquisition Sourcer who will partner with talent acquisition teams and business teams to attract and retain high quality talent, contributing to the ongoing success of the company.What’s In It For YouThe opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environmentsThe ability...
Digital Marketing Coordinator
ACA Group,
Pune, Maharashtra
3 days ago
About UsACA is a governance, risk, and compliance advisory and technology firm serving the financial industry. We’re looking for a motivated, detail-oriented Digital and Marketing Coordinator to support our global marketing initiatives. This full-time role offers the opportunity to work with enterprise-grade marketing technology and contribute to digital programs that drive measurable impact across our EMEA and US business units.What...
