Sr Engineer - Captive Operations
Tata Communications
Date: 2 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time

About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Experience Required: 3+ years in Cybersecurity, with 2+ years hands-on Imperva DAM
Reports To: Security Operations Lead / SOC Manager
Location: Jaipur
Job Type: Full-time, Customer locations
Job Summary
We are seeking an experienced ITSM and CIS Benchmarking Specialist to drive service management excellence and ensure systems are hardened according to industry best practices. The ideal candidate will have deep knowledge of ITIL-based ITSM practices and hands-on experience applying CIS Benchmarks for endpoint and server security compliance.
Itsm
Key Responsibilities:
BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA
Certification
Any ITSM Certification/CEH
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Experience Required: 3+ years in Cybersecurity, with 2+ years hands-on Imperva DAM
Reports To: Security Operations Lead / SOC Manager
Location: Jaipur
Job Type: Full-time, Customer locations
Job Summary
We are seeking an experienced ITSM and CIS Benchmarking Specialist to drive service management excellence and ensure systems are hardened according to industry best practices. The ideal candidate will have deep knowledge of ITIL-based ITSM practices and hands-on experience applying CIS Benchmarks for endpoint and server security compliance.
Itsm
Key Responsibilities:
- Oversee the implementation and continuous improvement of ITSM processes aligned with ITIL framework (e.g., Incident, Change, Problem, Asset, and Configuration Management).
- Ensure accurate and timely incident/ticket management via ITSM tools (e.g., ServiceNow, BMC Remedy, Freshservice).
- Develop ITSM dashboards and reports to track SLAs, service availability, and operational KPIs.
- Collaborate with technical and business teams to streamline service workflows and automate manual tasks.
- Provide training and guidance on ITSM processes across teams.
- Perform security baseline assessments of servers, endpoints, and cloud environments using CIS Benchmarks.
- Coordinate with IT infrastructure and application teams to implement and validate CIS hardening steps.
- Use tools such as CIS-CAT Pro, SCAP, Tenable, or Qualys for benchmark scanning and reporting.
- Maintain a central repository of system configurations, benchmark reports, and deviation justifications.
- Support internal and external audits by providing CIS compliance evidence and remediation plans.
- 1+ years of experience in implementing and managing ITSM processes and tools.
- 1+ years of experience applying CIS Benchmarks across Windows, Linux, databases, or cloud platforms.
- Strong understanding of ITIL v3 or v4, with certification preferred.
- Familiarity with endpoint/server hardening, system configuration management, and patching.
- Experience using configuration and compliance management tools (e.g., Ansible, Chef, SCCM, GPO).
- Ability to document policies, procedures, and control deviations.
- ITIL Foundation or Practitioner certification.
- Experience in audit/compliance functions, particularly in regulated industries (BFSI, healthcare, government).
- Familiarity with ISO 27001, NIST 800-53, or other security frameworks.
BE, B.Tech in IT/CS/ECE, BCA, BSc CS and MCA
Certification
Any ITSM Certification/CEH
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Accountant in Jaipur
Fancy Pastels - Avrat Fashion Private Limited,
Jaipur, Rajasthan
6 days ago
As an Accountant at Avrat Fashion Private Limited, you will play a crucial role in ensuring the financial health and success of our company. Your knowledge of Accounting, Tally, MS-Office, English Proficiency (Written & Spoken), and MS-Excel will be essential in maintaining accurate and up-to-date financial records.Key Responsibilities Manage all aspects of the company's financial transactions and reporting. Prepare and...

Chef De Cuisine – Events
Hyatt Regency,
Jaipur, Rajasthan
3 weeks ago
Organization- Hyatt Regency Jaipur MansarovarSummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Chef de Cuisine is responsible to manage the assigned kitchen as an independent profit center, in line with the outlet’s operating concept and Hyatt International standards, ensuring...

Senior Relationship Executive - GL North West
Bajaj Finserv,
Jaipur, Rajasthan
3 weeks ago
Location Name: Jaipur - MansarovarJob Purpose“This position is open with Bajaj Finance ltd.”Duties And ResponsibilitiesХ To achieve given Sales nos through customer walk in Х Work closely with the branch Service executives to drive Gold loan customers for fulfillment Х Ensuring policy adherence and meeting compliance requirementХ Tracking Approval rate & other critical SLA deliverables for Gold loan product. Х...
