Sr. Customer Service Executive

Main job purpose: To ensure efficiency and control of the business activities from order receipt to product delivery

The Customer Service Executive would be responsible for below activities

• Master Data management for entire portfolio listed with the customer and all DC/ Store
  
  

combinations

• Maintaining the Mapping in system as per the customer master
• Managing end to end flow of merchandise on daily basis from DC to the customer's DC/Stores
• Performing day to day activities - Loss Tree and Root Cause Analysis of Top losses, Stock Outs,
  
  

MRP issues, Mapping issues, Delisting of inactive packs, new listings etc

• Coordinating and Planning for daily dispatches across the Depots to Customer's DC/Stores -
  
  

resolving issues on extra Appointment and PO Extensions

• Drive on shelf availability and support all marketing plans & new launches to deliver business
  
  

growth through flawless supply chain execution

• Liaising with Key Accounts (Sales) Team, Supply Planning Team, customer Buying & Supply Chain
  
  

Team

• Formulating Dashboards on KPIs - Fill Rate, In Stock and Inventory (DOH), monitoring the
  
  

performance at Weekly and Monthly intervals, and taking timely actions to meet the deliverables

• Monitoring and controlling Key Promo packs for the month and timely switching to plain stock to
  
  

minimize Excess Ordering

• Meeting customers for replenishment review , master synchronization & sales forecast and
  
  

feeding back the inputs in the system

• Anchoring the Strategic Projects as per the Joint Business Planning initiatives( eg VMI , Forecast
  
  

accuracy , EDI etc)