Sr. Customer Service Executive - Media Enabled Services

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Summary

The Senior Executive/Engineer– Broadcast Playout is responsible for the advanced operation, maintenance, and optimization of broadcast playout systems. This role leads technical troubleshooting efforts, supports system upgrades, and mentors junior staff to ensure high-quality, uninterrupted broadcast delivery across all channels and platforms.

Key Responsibilities

• Operate and maintain broadcast playout servers, automation systems, and associated hardware/software to ensure continuous and reliable broadcast operations.
• Lead complex troubleshooting and root cause analysis of playout issues, coordinating with cross-functional teams to implement effective solutions.
• Assist in planning and executing system upgrades, integrations, and technology rollouts.
• Provide technical guidance and mentorship to junior engineers.
• Monitor system performance metrics and proactively address potential problems.
• Develop and update operational procedures and documentation to improve workflow efficiency.
• Collaborate with vendors and technical partners for support, maintenance, and system enhancements.
• Participate in shift rotations to provide expert-level support during live broadcasts and critical periods.
• Ensure compliance with broadcast industry standards and regulatory requirements.
• Contribute to disaster recovery planning and implementation to maintain broadcast continuity.
• Support training initiatives and knowledge-sharing sessions within the engineering team.
  
  

Qualifications

• Bachelor’s degree in Engineering, Broadcast Engineering, or a related technical discipline.
• Minimum 4 years of experience in broadcast engineering, with at least 2 years focused on playout systems.
• In-depth knowledge of broadcast playout platforms (e.g., Imagine Communications, Grass Valley, Pebble, Broadstream, Harmonic).
• Strong understanding of video/audio signal flow, encoding standards, IP broadcast workflows, and network technologies.
• Proven experience in troubleshooting complex broadcast system issues.
• Excellent analytical, communication, and team collaboration skills.
• Ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Willingness to work flexible hours including shifts, nights, weekends, and holidays as needed.
  
  

Preferred Skills

• Experience with cloud-based playout systems and OTT platforms.
• Familiarity with automation scripting and network monitoring tools.
• Certifications related to broadcast engineering or IT networking.