Sr. Associate - People & Culture

What we want to accomplish and why we need you?

Having reached over 500 million devices, and processing over 7 billion conversations till date, Haptik is one of the world's largest Conversational Commerce companies. We have built a robust set of technology tools that can enable any kind of conversational application, and are at the forefront of the paradigm shift of interaction from clicks to conversations. With a 400+ member strong team that includes some of the best minds in the industry, we’re truly poised to lead the Conversational Commerce revolution.

In 2019, we announced a major strategic partnership with Jio and are now a part of $65 billion internet conglomerate Reliance Jio Platforms.

To know more about the Life-at-Haptik, do check out this :3.5 minutes video :Life at Haptik

What are Haptik's Core Company Values:

• Ownership: You ensure things get done, get done on time, and get done correctly.
• Perseverance: You are resilient against setbacks, sticking with things until you succeed.
• Agility: You are able to adapt to change without losing momentum and vision.
• Impact: You deliver the highest-quality work and nothing short of excellence gives you work fulfilment.
• Integrity: You are trustworthy and always do the right thing, no matter how easy or hard.
  
  
  

What does a typical day look like for you?

• Lead new employee orientation, onboarding and L&D (Learning & Development) initiatives company-wide.
• Facilitate the adoption and improvement of HR programs, policies, and processes to enhance our overall employee experience.
• Own background verification to conduct thorough and efficient post-employment screenings and manage discrepancies if any.
• Work closely with cross-functional teams like marketing for employer branding initiatives. Maintain and update employee information in the HR database while ensuring data accuracy and confidentiality.
• Develop and implement employee engagement initiatives to foster a positive work environment. Plan and execute various engagement activities, such as team-building events, recognition programs, and in-office engagement.
• Coordinate the onboarding process for contractual employees and consultants. Ensure compliance with relevant contractual agreements and company policies.
• Conduct regular check-ins with employees to gauge their satisfaction and address any concerns or grievances proactively. Foster an open and supportive environment for employees to share feedback and suggestions.
• Manage the exit process for departing employees, including conducting exit interviews and processing necessary formalities to ensure a smooth transition and maintain positive relationships with exit employees.
• Support internal and external audits related to HR processes and data.
• Assist in the implementation and management of performance management processes, and 360-degree feedback processes.
• Oversee the administration and management of G Suite and Slack tools.
  
  
  

What skills,expertise and experience are we looking for?

• Bachelor's degree in Human Resources or related field. 2+ years of experience in HR or related roles, preferably with a focus on HR operations and employee engagement.
• Strong knowledge of HR processes, including but not limited to onboarding, performance management, and exit formalities.
• Proficient in using G Suite and Slack tools for HR purposes.
• Experience with database management and HR information systems.
• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to maintain confidentiality and handle sensitive information.
• Proactive approach to identifying and addressing HR issues.
  
  
  

Working hard for things that we don't care about is stress, but working hard for something we love is called passion! At Haptik we passionately solve problems in order to be able to move faster and each Haptikan imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.