Sr. Associate / Assistant Manager - Operation, Luxe
Cityflo
Date: 12 hours ago
City: Thāne, Maharashtra
Contract type: Full time
About The Role
Cityflo is looking for a dynamic and driven professional to manage our Luxe business operations end-to-end, taking complete ownership of the function. This is a hands-on, single-owner role where you will be responsible for ensuring seamless operations, driver management, and vehicle quality standards that define the Cityflo Luxe experience.
Key Responsibilities
Cityflo is looking for a dynamic and driven professional to manage our Luxe business operations end-to-end, taking complete ownership of the function. This is a hands-on, single-owner role where you will be responsible for ensuring seamless operations, driver management, and vehicle quality standards that define the Cityflo Luxe experience.
Key Responsibilities
- End-to-End Operations Management of the Cityflo Luxe fleet.
- Cab Audit & Quality Control: Implement, monitor, and improve cab cleanliness, functionality, branding, and hygiene standards through regular checks.
- Process Adherence: Ensure all SOPs are followed across the Luxe vertical—from scheduling and dispatch to escalation management.
- Issue Resolution: Act as the first point of contact for operational escalations related to drivers or vehicle performance.
- Vendor/Partner Coordination: Liaise with maintenance partners and other third parties for timely upkeep and repair of cabs.
- Reporting & Insights: Maintain reports on vehicle performance, driver behavior, downtime, and customer experience metrics.
- Team Leadership: Exhibit a strong sense of ownership and leadership even in a single-person team environment.
- Driver Training & Grooming: Conduct onboarding, behavioral training, and periodic skill updates to maintain premium service standards.
- Minimum 3–5 years of experience in operations, preferably in car rental agencies, cab services, or transport management.
- Strong leadership mindset, able to work independently and take ownership without daily supervision.
- Excellent communication and problem-solving skills.
- Proficient with basic tools like MS Excel or Google Sheets for reporting.
- Willingness to travel for audits or training purposes if needed.
- Residing in or willing to work from Thane.
- Be the face of premium operations for one of the most innovative mobility brands in the country.
- Own a function end-to-end with the freedom to build processes and drive impact.
- Competitive pay with growth opportunities in a fast-paced environment.
- If this interests you or got a reference, please share your profile at [email protected] & [email protected]
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