Specialist, Program Support Operations

Who We Are

Magnit is the future of work. Serving hundreds of the world’s most recognizable brands for the past 30+ years, Magnit offers the industry’s first holistic platform for the modern workforce. Magnit's integrated workforce management (IWM) platform supported by data, software, intelligence, and best-in-class services team is key to our clients’ success. It can adapt quickly to regional or industry economic shifts, and provides the speed, scale, flexibility, transparency, and expertise required to meet an organization’s contingent workforce management, talent strategy and broader organization goals. At Magnit, you’ll work with passionate colleagues who collaborate and deliver meaningful results that positively transform the largest companies around the globe.

About the Role :

• The Specialist role, within the Program Support Operations team, plays an important role in partnering with our Client Services team to provide high caliber operational support that keep our client programs functioning on a day to day basis. Each member of the team will support a variety of critical functions for our client programs including: facilitation of the onboarding and offboarding process for contingent workers, report generation for both internal and external stakeholders, customer service for external inquiries, and more.
• The Program Support Operations team within Magnit offers a unique opportunity for team members to apply their interest in delivering top notch client support, while applying principles of operational excellence to ensure the support provided is also consistent, efficient, and scalable for future company growth.
  
  
  

What you’ll do:

• Facilitate the onboarding, extensions, and offboarding processes for contingent workers, including securing contingent worker employment documentation and facilitating the background check process.
• Provide support as needed to contingent workers, our staffing supplier partners, and client managers.
• This includes responding to inquiries, basic issue resolution, and securing timecard submittals and approvals Prepare, review, and deliver a variety of reports for both internal and external stakeholders.
• Partner with the Program Support Operations leadership and internal Magnit Client Services team to maintain Standard Operating Procedure (SOP) documentation in a way that ensures processes are documented for both personal use and cross coverage as needed Act as a partner to Client Services team by actively participating in check-in discussions to further develop understanding on how to best provide the level of support required by the client.
• Develop proficiency within the respective client Vendor Management System (VMS) that includes updating and maintaining data to ensure accurate records are maintained such as worker extensions, pay/ bill rate adjustments, cost center updates, etc.
• Consistently evaluate regular processes for opportunities to implement efficiencies, which will reduce time spent and ensure adequate controls are in place to support future growth, accuracy, and sustainability.
• Manage client related processes to ensure client SLAs and internal department SLAs/ deadlines are consistently met Act as an initial point of contact with contingent workers to address issues and refer/ escalate to the appropriate contact/ department within the Magnit organization as needed Support department wide initiatives, projects, or ad hoc client needs as requested.
  
  
  

Minimum Qualifications

• Bachelor’s degree is must.
• Strong administrative, organization and customer service skills.
• Excellent written and verbal communication skills.
• Ability to work independently, drive process improvements, and simultaneously manage multiple priorities and deadlines.
• Proficiency in MS Office (Outlook, Excel, Word).
  
  
  

What Magnit Will Offer You

At Magnit, you’ll be joining an innovative, high-growth environment and can quickly make an impact to help transform the largest companies in the world. You will work with passionate colleagues who collaborate and deliver. Magnit offers all employees the opportunity for growth and development, and we want individuals to fulfill their potential and blaze their own trails!

Magnit will offer you a competitive PTO and benefits package, including medical, dental, and vision coverage, retirement planning, as well as discounts and perks for tickets, travel, merchandise and more! Magnit encourages employees to participate in giving back, and we will match employee contributions to favorite charities and support corporate volunteering hours to make a difference in your community!

If this role isn’t for you

Stay in touch, we will let you know when we have new positions on the team.

To see a complete list of our open career opportunities please visit.

https://magnitglobal.com/us/en/company/careers.html

To do our best work we need different viewpoints. Therefore, we celebrate diversity and embrace inclusion.

As an equal opportunity employer, we are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. We strive to ensure that we maintain a positive and enriching work environment for all.

By applying to this role, you consent to Magnit safely storing and managing your personal data. Please read this link to learn more.

https://magnitglobal.com/us/en/privacy-notice.html