Specialist - Onboarding and Implementation

Roles and Responsibilities

• Lead and support end-to-end implementation of enterprise and B2B SaaS projects, including APIs and system integrations.
• Guide customers through onboarding, ensuring a smooth, positive, and value-driven experience.
• Act as the primary liaison between customers, product management, and engineering—ensuring clear communication, alignment on requirements, and timely delivery.
• Document business processes, customer workflows, and use cases; translate conceptual requirements into detailed functional requirements for engineering.
• Create process models, diagrams, and specifications that provide direction for implementation.
• Apply technical skills (HTML, CSS, JavaScript, APIs, Python) to configure, troubleshoot, and deliver customer solutions.
• Track, analyze, and report customer requirements to inform product enhancements and roadmap planning.
• Proactively identify opportunities for improving internal processes and contribute ideas to enhance the customer and product experience.

Qualifications & Required Skills

• 3–5 years of proven experience as a Business Analyst in B2B SaaS, in customer-facing roles (engagement, implementation, onboarding, or consulting).
• Previous experience with B2B SaaS products, APIs, or system integrations is required.
• Strong technical foundation with working knowledge of HTML, CSS, JavaScript, APIs, and Python; eager to deepen technical expertise.
• Excellent verbal and written communication skills with the ability to confidently articulate complex ideas and build trusted client relationships.
• Experience with project management tools (e.g., Zoho Projects) and CRM systems (e.g., Zoho, HubSpot).
• Proficiency in documentation and collaboration tools such as MS Excel, Confluence, or similar.
• Proactive, adaptable, and team-oriented mindset with strong problem-solving abilities.

Culture and Benefits:

• Work-Life Synergy: Discover the perfect equilibrium between work and life, supported by our culture.
• Dynamic Team: Join an exceptional team of brilliant and encouraging individuals who amplify your potential.
• Flexible hours: Enjoy the freedom to tailor your office hours to maximize productivity.
• Wellness Empowerment: Access insurance benefits to support your well-being
• Cross-functional: Embrace diverse responsibilities and explore multiple roles.
• Learning Playground: Engage in a rich training program with ample growth opportunities.
• Competitive Rewards: Your hard work translates into an attractive compensation package that recognizes your value.
• Effort Meets Recognition: While we may challenge you, rest assured, that your dedication will be richly acknowledged.

ABOUT ZUPER

Zuper is the most flexible and customizable field service management platform for Field and Remote workforce management. Zuper provides industry-leading integration capabilities and is suitable for use in an on-demand work environment. Built for a global audience and available in 10 languages, Zuper allows you to manage your workforce remotely from any part of the globe. Offering best-in-class integrations with easy-to-deploy, no-code applications providing cost-effective service.

Zuper’s is aimed at emerging as the preferred field service management solution globally. We are already the choice for emerging market leaders in North America like IKEA, Vodafone, Sail Internet and more. Zuper’s customers around the world want to offer good service to their customers, and that is what we offer. A testament to this is our existing customers, who execute around 10 million jobs and process over $20M in payments annually.

It's not just our customers who speak for us; our marquee investors, including Sequoia Capital, FUSE Ventures, HubSpot Ventures, and Prime Venture Partners, have invested in Zuper and helped us raise $21M in funding. Headquartered in sunny Seattle, USA, we also have a dedicated team based in Chennai. Zuper has consistently earned the G2 high-performer rating and we are a great place to work, don’t take our word for it; we are officially certified as “A Great Place to Work”.So what are you waiting for? Come aboard and be a part of our friendly, committed, efficient, customer-obsessed team of Zuperheroes.