SPE-Customer Service PR
Cognizant
Date: 2 weeks ago
City: Indore, Madhya Pradesh
Contract type: Full time
Remote
Job Summary
Join our team as a Customer Service Specialist where you will be responsible for providing exceptional support to our clients. This role involves handling customer inquiries processing orders and ensuring customer satisfaction. With a focus on delivering high-quality service you will play a crucial role in maintaining our companys reputation. This is a work-from-home position with rotational shifts requiring proficiency in English.
Responsibilities
Certified Customer Service Professional (CCSP)
Join our team as a Customer Service Specialist where you will be responsible for providing exceptional support to our clients. This role involves handling customer inquiries processing orders and ensuring customer satisfaction. With a focus on delivering high-quality service you will play a crucial role in maintaining our companys reputation. This is a work-from-home position with rotational shifts requiring proficiency in English.
Responsibilities
- Handle customer inquiries efficiently and provide accurate information to ensure customer satisfaction.
- Process customer orders promptly and accurately ensuring all details are correctly captured.
- Collaborate with team members to resolve customer issues and provide timely solutions.
- Maintain a high level of professionalism and empathy in all customer interactions.
- Utilize company systems to track and manage customer interactions and orders.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Monitor and follow up on customer orders to ensure timely delivery and satisfaction.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Stay updated on product knowledge to provide accurate information to customers.
- Participate in training sessions to enhance customer service skills and product knowledge.
- Work collaboratively with other departments to ensure seamless customer service operations.
- Adapt to rotational shifts to meet the needs of our global customer base.
- Contribute to the companys purpose by ensuring a positive customer experience impacting customer loyalty and retention.
- Possess strong communication skills in English both written and spoken.
- Demonstrate proficiency in handling customer inquiries and order processing.
- Exhibit a customer-centric approach with a focus on delivering high-quality service.
- Show ability to work independently in a work-from-home environment.
- Display adaptability to rotational shifts to support global operations.
- Have basic knowledge of order entry processes and customer service best practices.
Certified Customer Service Professional (CCSP)
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