SPE-Customer Service PR

Job Summary

Join our team as a Customer Service Specialist where you will be responsible for providing exceptional support to our clients. This role involves handling customer inquiries processing orders and ensuring customer satisfaction. With a focus on delivering high-quality service you will play a crucial role in maintaining our companys reputation. This is a work-from-home position with rotational shifts requiring proficiency in English.

Responsibilities

• Handle customer inquiries efficiently and provide accurate information to ensure customer satisfaction.
• Process customer orders promptly and accurately ensuring all details are correctly captured.
• Collaborate with team members to resolve customer issues and provide timely solutions.
• Maintain a high level of professionalism and empathy in all customer interactions.
• Utilize company systems to track and manage customer interactions and orders.
• Communicate effectively with customers to understand their needs and provide appropriate solutions.
• Monitor and follow up on customer orders to ensure timely delivery and satisfaction.
• Identify opportunities to improve customer service processes and suggest enhancements.
• Stay updated on product knowledge to provide accurate information to customers.
• Participate in training sessions to enhance customer service skills and product knowledge.
• Work collaboratively with other departments to ensure seamless customer service operations.
• Adapt to rotational shifts to meet the needs of our global customer base.
• Contribute to the companys purpose by ensuring a positive customer experience impacting customer loyalty and retention.
  
  

Qualifications

• Possess strong communication skills in English both written and spoken.
• Demonstrate proficiency in handling customer inquiries and order processing.
• Exhibit a customer-centric approach with a focus on delivering high-quality service.
• Show ability to work independently in a work-from-home environment.
• Display adaptability to rotational shifts to support global operations.
• Have basic knowledge of order entry processes and customer service best practices.
  
  

Certifications Required

Certified Customer Service Professional (CCSP)