Solution Expert

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 100 million+ users and over 16,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 25 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Job Role: Solution Expert

Job Location: Chennai

Desired Experience: 1-3 years

Job Description:

The role involves providing technical assistance to customers. You will interact with clients through various channels, including online and in-person meetings, live chats, and email communications.

Key Responsibilities:

* Analyze client requirements and check platform feasibility.

* Deliver engaging product demos highlighting features and capabilities.

* Create proof-of-concept apps or prototypes tailored to client use cases.

* Assist in preparing technical proposals, solution documents, and scope-of-work estimates.

* Respond to RFPs/RFIs with technical accuracy and business relevance.

* Configure and customize applications based on customer workflows.

* Train customers on using the product effectively.

* Work closely with support and engineering teams to resolve technical issues.

* Monitor client adoption and provide proactive support to ensure successful deployments.

Required Skills & Qualifications:

* Preferably 1–3 years of experience in presales, solution consulting, business analysis, or application development.

* Strong knowledge of low-code/no-code platforms.

* Excellent communication and presentation skills.

* Ability to translate business requirements into technical solutions.

* Ability to work in Night shifts.

* Familiarity with any programming language and integration concepts (APIs, webhooks).

* Customer-oriented mindset with strong problem-solving skills.