Software Engineer - Guest & Host

Airbnb was born in 2007 when two Hosts welcomed three guests to their San Francisco home, and has since grown to over 4 million Hosts who have welcomed more than 1 billion guest arrivals in almost every country across the globe. Every day, Hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join

The Guest & Host team based out of India, operates to ensure high quality supply and merchandising differentiates our brand, by providing tools to be used by 1000+ operations agents for supply vetting and quality moderation. As Airbnb expands beyond the core, it is looking to onboard supply outside of the core stays business which requires enhancing our tools. The operational tasks we face are diverse and rapidly evolving. The current manual processes and lack of optimum tooling capabilities hinder the ability of operation agents to work more efficiently, maintain business continuity, and achieve higher scale.

We are working on a system that enables us to swiftly create new operational processes and adapt existing ones as we gain insights. We are improving both the quality of decisions and scaling operations by enhancing human processes and building task-specific tools, leveraging AI throughout the workflow, and simplifying workflow configurations and processes.

The Difference You Will Make

As a Software Engineer on the Guest & Host team, your work will directly contribute to one of the most potent elements of Airbnb’s commitment to operate as a 21st-century company by enabling us to strengthen, partner with, and earn the trust of the communities we serve. The software systems you build will help cities implement and manage home-sharing regulations at scale around the world, and make it easier for our hosts to know about and comply with those regulations. You will work with a team of talented, passionate, mission-driven developers and a diverse set of partners and stakeholders across product, design, data science, policy, operations, and legal disciplines.

A Typical Day

• Building a long-term supply vetting platform with well-defined APIs that is service-oriented, modular, granular, observable, configurable, and efficient
• Developing an industry-first portal that enables city officials to directly understand the impact of Airbnb on their communities and manage compliance with local regulations, as applicable
• Creating highly-automated, auditable, access-controlled tools for Airbnb compliance managers to address off-platform compliance issues
• Designing intuitive experiences for hosts that make it simple for them to learn about and comply with their local regulations
  
  

Your Expertise

• 3 to 5 years of industry experience.Backend experience in a work-setting or classroom-setting.
• Work experience, open-source code, or coursework in any of the following languages: C/C++,Java, C#, Python/Django, Ruby/Ruby on Rails
• Evidence of exposure to architectural patterns of a large, high-scale web application (e.g.,well-designed APIs, high volume data pipelines, efficient algorithms).
• Understanding of data structures and problem solving approaches, and ability to articulate trade offs
• Passion for creating highly effective technology platform for our growing global workforce
• Experience with Agile development
• Be future looking; we might be focused on immediate regulations, but need to build for the long term
• Comfortable with tackling ambiguous problems and unblocking yourself
• Focus on building high quality products; every one of our flows affects the business bottom line
• Data driven in how you solve problems and validate you've solved them correctly
• Possesses strong verbal and written communication skills.
• BS in Computer Science / MIS or equivalent work-related experience
  
  

Our Commitment To Inclusion & Belonging

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.