Sky Volt Private Limited: Customer Relations Manager

Sky Volt Private Limited is looking for a Customer Relations Manager

the solar energy sector.

About Sky-Volt Private Limited

Incorporated on 27th April 2022, Sky-Volt Private Limited is on a mission to electrify every household in India by harnessing the power of the sun. We are rapidly emerging as one of India’s largest private power producers and a leading turnkey EPC player in the Indian PV solar industry.

With an in-house team for design, engineering, and construction, we specialize in developing cost-effective and energy-efficient PV solar plants of any scale (KW-MW) across PAN India.

We operate across multiple business models, including Domestic, RESCO / OPEX, Open Access Model, and CAPEX, catering to industries such as hotels, universities, residential schools & colleges, factories, cold storage facilities, and more. Additionally, Sky-Volt Solar is committed to promoting domestic solar solutions, making clean energy accessible to homes across India.

Key Responsibilities: Build and maintain strong relationships with clients to ensure long-term engagement.

Address customer inquiries, concerns, and complaints in a professional and timely manner.

Coordinate with internal teams to ensure seamless execution of customer requirements.

Assist in the development and implementation of customer service policies and strategies.

Conduct regular follow-ups with clients to ensure satisfaction with products and services.

Maintain detailed records of customer interactions and feedback for continuous improvement.

Identify opportunities for upselling and cross-selling solar products and services.

Provide insights and reports on customer trends and satisfaction to senior management

Required Qualifications & Skills:

Education: Bachelor's/Master’s degree in Business, Marketing, Customer Relations, or a related field.

Proven experience in customer relationship management, preferably in the solar or renewable energy industry.

Excellent communication, interpersonal, and problem-solving skills.

Strong ability to manage customer expectations and resolve issues effectively.

Proficiency in CRM tools and MS Office (Excel, PowerPoint, Word).

Self-motivated, detail-oriented, and capable of handling multiple client accounts.

Strong analytical skills to track and improve customer engagement strategies.

Felxible work policy, Fixed Pay plus Incentives, Various Leave Policies.