Siebel CRM & Siebel Configuartion,EAI Integration- L2 Support_Pune

About VOIS

In 2009, VOIS started operating in India and now has established global delivery centers in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

About VOIS India

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.

Over 29,000 highly skilled individuals are dedicated to being Vodafone Group’s partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.

Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone

Job Description

Role purpose:

To support L2 Operations for Siebel application.

Should support BAU incidents and Service Requests related to Siebel.

Implement product changes , LOV configuration , PBI and perform project deployments.

Core Competencies, Knowledge And Experience

• Siebel CRM and Order management.
• Familiar with Siebel tools
• Experienced in Telecom domain.
• SQL, PLSQL, Unix, shell scripting.
• Good to have: Siebel Admin and Product Admin knowledge
  
  

Must Have Technical/professional Qualifications

• Siebel CRM
• SQL and Unix.
  
  

Roles And Responsibilities

• To support L2 Operations for Siebel CRM application.
• Implement product changes and perform project deployments.
• Performing root cause analysis for repeating issues.
• Provide on-call support for P1/P2 issues during weekends/non-business hrs (rotational basis).
  
  

Key Performance Indicators

• Following the ITIL INC management process
• Maintain the SLA & KPI
• Technical solutioning for operational problems
• Continuous Improvements.
  
  

VOIS Equal Opportunity Employer Commitment

India

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees’ growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 5 Best Workplaces for Diversity, Equity, and Inclusion, Top 10 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2023. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills!

Apply now, and we’ll be in touch!