ServiceNow Developer/Consultant

Infosys is hiring ServiceNow Developers and Architects!

We are inviting applications for multiple opportunities in our ServiceNow Practice.

Positions available:

• ServiceNow HRSD Developer/Consultant
• ServiceNow ITOM Developer/Consultant
• ServiceNow CSM Implementation Specialist
• ServiceNow GRC/IRM Developer/Consultant/Architect
• ServiceNow Technical/Solution Architect

Role & Responsibilities:

Technical Requirements:

HRSD

• Minimum 3 years of ServiceNow scripting experience.
• Experience in HRSD and ITSM modules is must.
• PowerShell Coding Experience is must
• Experience with Flow Designer, Server Side scripting and Client Side scripting.
• Hands-on experience of ServiceNow Integration with third party application.
• Certifications: Certified ServiceNow Administrator(CSA) and Certified Implementation Specialist(CIS)
• Certification - Implementation with on ITSM or HRSD or CAD
• Development Experience in ServiceNow (3 years minimum)
• Implement the Human Resources application in order to set up HR data
• Configure applications to work with the organisation's HR processes
• Strong experience with HR Service Management, Knowledge Management, Service Portal, Chat, Reporting, Integrations and HR Hub
• Demonstrated competence in the various HR functional areas, especially employee relations and change management
• Experience on Human Resources dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfaction
• Design and develop new ServiceNow applications and services for HR Modules; including Case Management, HR Administration, Knowledge Base and Employee Service Centre

ITOM

• Collaborate with stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITOM and CMDB solutions.
• Design, develop, and configure ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, and Configuration Management.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITOM and CMDB processes and automation.
• Configure and maintain the CMDB data model as per CSDM framework, ensuring accurate and up-to-date configuration item (CI) information.
• Integrate ServiceNow with other internal and external data sources.
• Collaborate with cross-functional teams to define and implement ITOM and CMDB good practices, ensuring alignment with industry standards and ITIL processes.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITOM/CMDB-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the ITOM and CMDB needs of the organization.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integrations.
• Familiarity with ITIL processes and best practices related to ITOM and CMDB.
• Excellent problem-solving skills and ability to troubleshoot technical issues independently.
• ServiceNow certifications such as Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) in ITOM or CMDB are highly desirable.

ServiceNow Implementation Specialist

• Minimum of 9 years overall experience in designing and implementing complex CSM, ITSM, ITOM, HR solutions and ITIL processes.
• 6+ years of proven experience as an architect in designing and implementing ServiceNow CSM, ITSM, CMDB, Custom applications and integrating with several 3rd party applications.
• 5+ years of development/configuration experience on the ServiceNow platform including Integration Hub and Mid Server
• At least 20 distinct integrations experience like workday, PagerDuty, Azure, slack, SAP
• Strong technical abilities, a sound understanding of business strategy and policies that govern the ServiceNow platform and possesses advanced ServiceNow knowledge and skill.
• Good understanding of architecture / infrastructure concepts and ITIL implementation
• Proven experience with key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc.
• Excellent knowledge on Enterprise Security and Architecture, middleware and discovery technologies, database design schemas and data modeling
• Experience implementing systems using the Agile/Scrum methodology.

ServiceNow Technical Architect

• Interface with key stakeholders and apply your technical proficiency across different stages of the ServiceNow Implementation Methodology including requirements elicitation, architecture definition and design, solution implementation and roll out.
• Evaluate multiple products for compliance across Enterprise Service Management and suggest best solution, products, architectures meeting the guiding principles of Greenfield, Cloud based, mobile first and zero customization.
• Define, plan and develop solutions, frameworks, IPs etc. around ServiceNow and Service Management Domain.
• Evangelize the usage of reusable frameworks and artifacts; create knowledge /certification artifacts and evaluation criteria guide.
• Guide the team technically and work closely with offshore team acting as a communication medium between the client and offshore. You will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
• Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements. Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.
• Experience designing and implementing client facing solutions leveraging involving ServiceNow.
• Experience of performance compliant design, sustainable solution architecture
• Experience implementing and integrating enterprise software applications.
• Analyse and evaluate alternative solutions and recommends cost effective and efficient solutions
• Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
• Design and develop ServiceNow data model to support process integrations
• Practical experience with agile methodologies/tools