Service Order Management Analyst

Revvity


Date: 3 weeks ago
City: Thāne, Maharashtra
Contract type: Full time
Key Responsibilities

Service Order Management

  • Manage the complete service order lifecycle from creation to closure across global regions, ensuring timely execution and customer satisfaction
  • Coordinate with international field service engineers, regional logistics teams, and customers to schedule and track service activities
  • Monitor global KPIs related to service order management and implement standardized process improvements
  • Serve as an escalation point for complex service order issues across regions and provide resolution
  • Maintain accurate documentation of service orders in the company's global service management system


Service Inventory Planning

  • Develop and implement service inventory strategies to optimize parts availability while minimizing excess inventory costs
  • Forecast service parts requirements based on historical data, installed base information, and upcoming service needs
  • Collaborate with procurement and supply chain teams to ensure timely replenishment of critical service parts
  • Monitor inventory levels across global service centers and coordinate redistribution as needed
  • Identify opportunities to reduce obsolescence and improve inventory turnover
  • Implement and maintain service parts classification systems (critical vs. non-critical)


Cross-Functional Collaboration

  • Partner with regional service managers to understand local requirements and challenges
  • Work with finance teams on inventory valuation and service parts budgeting
  • Collaborate with product management to anticipate service needs for new product introductions
  • Engage with IT to enhance service management systems and inventory tracking capabilities
  • Support global continuous improvement initiatives for service operations


Qualifications

  • Bachelor's degree in business administration, operations management, supply chain, or related field
  • 5+ years of experience in global service operations, order management, or inventory planning, preferably in life sciences or diagnostics industry
  • Strong knowledge of service management systems, inventory management software, and CRM platforms
  • Experience with global service operations and understanding of regional differences in service delivery
  • Excellent analytical and problem-solving skills with ability to interpret inventory and service data
  • Superior communication skills with experience working across different cultures and time zones
  • Experience with process improvement methodologies (Lean, Six Sigma)
  • Ability to work effectively in a fast-paced global environment and manage multiple priorities
  • This role requires one to support as per EST time zone.


Preferred Skills

  • Experience with SAP or similar ERP systems for service management and inventory control
  • Knowledge of life sciences or laboratory equipment servicing processes and parts requirements
  • Project management certification
  • Familiarity with regulatory requirements affecting service parts in the life sciences industry
  • Understanding of customs regulations and international logistics as they relate to service parts
  • Highly effective time management skills


Success Factors

  • Demonstrated ability to improve operational efficiency, parts availability, and customer satisfaction
  • Strong attention to detail and commitment to quality in a global service environment
  • Proactive approach to identifying and resolving service and inventory issues
  • Excellent interpersonal skills and ability to work collaboratively across departments and regions
  • Ability to balance service level requirements with inventory cost optimization
  • Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities of this job at any time.

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