Service Operations Specialist

Job Description

Join us as a Service Operations Specialist at Barclays, where to be part of a team providing 3rd line specialised operational support for the Barclays O365/Azure Tenant, which runs services used by all Barclays colleagues worldwide At Barclays, we dont just anticipate the future - were creating it.

To be successful in this role, you should have below skills:

• Educated to bachelor’s degree level
• Experience of administrating Microsoft Azure / Entra & M365 platform services
• Experience of working in Financial Services or as a service provider for Financial Services
• In-depth Understanding of Entra ID Sync and Access management
• Knowledge of Security & Compliance centre, Azure Graph API & M365
• Recognised Microsoft qualifications: M365 Fundamentals; M365 Security Administrator; Enterprise Administrator Expert (preferred).
• Experience of Multi factor Authentication (MFA) in relation with CA policy
• Knowledge of ITIL framework and its application in a service operations environment
• Excellent Scripting capability, including PowerShell.
• SQL knowledge (preferred)
  
  

Some Other Highly Valued Skills May Include Below

• Experience on Hybrid identity Management such as with multiple AD directory sync
• Experience in creating, managing Conditional Access Policy
• In depth Entra AAD Connect functionality knowledge such as Sync rules, precedence etc
• Experience on Role Based Access RBAC model within in Azure
• Experience on M365 Admin Centre
• Working knowledge of the M365 Product Suite including Teams, SharePoint Online and Exchange Online
• Leadership and ability to motivate and inspire your colleagues
  
  

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in our Pune office.

Purpose of the role

To build and maintain infrastructure platforms and products that support applications and data systems, using hardware, software, networks, and cloud computing platforms as required with the aim of ensuring that the infrastructure is reliable, scalable, and secure. Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response.

Accountabilities

• Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease of use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements.
• Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution.
• Automation: Development and implementation of automated tasks and processes to improve efficiency and reduce manual intervention, utilising software scripting/coding disciplines.
• Security: Implementation of a secure configuration and measures to protect infrastructure against cyber-attacks, vulnerabilities, and other security threats, including protection of hardware, software, and data from unauthorised access.
• Teamwork: Cross-functional collaboration with product managers, architects, and other engineers to define IT Infrastructure requirements, devise solutions, and ensure seamless integration and alignment with business objectives via a data driven approach.
• Learning: Stay informed of industry technology trends and innovations, and actively contribute to the organizations technology communities to foster a culture of technical excellence and growth.
  
  

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. Complex information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.
  
  

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Job Details

Role Level: Entry-Level Work Type: Full-Time Country: India City: Pune ,Maharashtra Company Website: http://www.home.barclays Job Function: Information Technology (IT) Company Industry/

Sector: Banking and Financial Services

What We Offer

About The Company

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