Service Now Support Engineer

Job Reference #
316952BR

Job Type
Full Time

Your role
Are you passionate about Service Management and Platform? Do you want to do contribution to the development and evolution of the strategic Platform? Are you motivated to work in a complex, global environment where ideas are valued, and effort is appreciated?

• Participate in SRE activities including the resolution of incidents, executing changes & analysis of problem tickets
• This role would have 100% advance SRE activities
• Identifying solutions for incidents via open-source community, liaising with vendor, and collaborating with engineers
• Driving continuous service improvement initiatives including process optimization, automation via scripts, and other innovations
• Maintaining transparency with partner teams and customers; Collaborating with them to ad-dress key challenges
• Participate in life cycle management projects, major incident management calls, problem management discussions, maintenance & DR exercises and other forums.
• Advance support activities such as environment mgmt, release/deployment, CPR, de-bugging, Business rule mgmt, ACL mgmt, data import/export etc., and this function owns production and PTA environment end-end
• Open for flexible working hours including working in shifts
  
  

Your team
Team size of 20

The department values Diversity and Inclusion (D&I) and is committed to realizing the firm’s D&I ambition which is an integral part of our global cultural values.

Your expertise

• You hold a Graduate degree in Information Technology, Computer Science or related sub-ject; alternatively an equivalent education in one of these topics with IT experience of 6+ years
• 4+ years of hands-on experience in Service Now app support.
• Experience in participating in critical outages or Major Incident Management issues
• You possess analytical & logical thinking skills, experience in one of the scripting languages
• Possess effective communication skills with fluency in written and spoken English
• Complex problem solving skills and experience in technical analysis
  
  

About Us
UBS is the world’s largest and the only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors..

We have a presence in all major financial centers in more than 50 countries.

How We Hire

We may request you to complete one or more assessments during the application process. Learn more

Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.

We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.