Service Management Office (SMO) Support

At Kalmar, we are moving goods in critical supply chains around the world. As the forerunner in sustainable material handling equipment and services, we set the industry benchmark for a zero-emission future. We are driven by teamwork, innovation, and taking ownership to deliver results. With our global reach and local expertise, our success starts with a strong focus on the customer, ensuring their needs guide our daily work. We are dedicated to respecting others and fostering an inclusive culture where all voices are heard, empowering us to succeed together. With us, your work has an impact. Your work moves the world!

Join us and take your career to the next level

As part of our continued growth, we are seeking an experienced Service Management Office (SMO) Support to join our team.

As the SMO Support , you will assist in the execution and maintenance of IT Service Management (ITSM) processes within the Kalmar IM organization. This role is fundamental to the day-to-day operations, directly contributing to the team's ability to implement ITSM governance, policies, and procedures effectively.

You will play a key part in the continuous improvement of our processes by preparing data, maintaining documentation, and supporting the team in various initiatives. Your work will help ensure a consistent and high-quality service management ecosystem.

Additionally, you will provide hands-on support for the implementation of new technologies, including AI and automation. By assisting with data collection and report preparation, you will help the SMO Team and the wider team make informed decisions and enhance overall efficiency.

What Are Your Key Responsibilities

• Process Execution & Strategy Support: Execute and maintain key Service Management Office (SMO) processes and assist in implementing the SMO's overall vision, strategy, and roadmap.
• Policy Enforcement & Governance: Support the enforcement of IT service management policies and standards, and contribute to the governance, data integrity, and accuracy of the Configuration Management Database (CMDB).
• Performance Monitoring & Reporting: Gather and report on Service Level Agreement (SLA) and Key Performance Indicator (KPI) data to support performance monitoring, and help develop standardized reports and dashboards.
• Continual Service Improvement (CSI): Contribute to Continual Service Improvement (CSI) initiatives by analyzing trends, gathering relevant data, and conducting service reviews.
• Service & User Support: Act as a primary point of contact for end-users, providing support, escalating issues, and assisting in the documentation and follow-up for high-priority service incidents.
• Documentation & Stakeholder Management: Maintain a centralized knowledge base of IT services, manage service demand and portfolio documentation, and collaborate with internal teams and external vendors.
  
  

What We Offer You

“Green business is good business – it’s not just a slogan; we’re investing in fossil-free steel and real change.”

• Rewards that truly count: We offer meaningful development opportunities through varied assignments, fair and gender-neutral pay, and flexible work conditions — all within a culture that values your growth and celebrates success.
• Safety that moves us forward: Build your career with a company rooted in safety since the 1940s, ensuring stability and an environment that empowers you to speak and be heard.
• Purpose that drives change: You'll contribute to solutions that transform global trade, creating environmental and operational innovations. You'll be in the driver's seat of ideas, developing digital technologies that set industry standards and position us as the forerunner.
• People who move together: You'll collaborate with people who build lasting relationships through global expertise, connections, and a commitment to sustainability.
  
  

Become part of our global network of 5,200 professionals across 120+ countries, where your work drives innovation, sustainability, and meaningful impact around the world. We believe in our people as it is our people who really make the difference. We always work in close collaboration with our customers, deliver on our promises and never walk away no matter how big the challenge. We succeed because we do it together. With us, you will have the opportunity to learn new things and realize your potential and have fun while working in our global team.

What You Bring To The Role

• ITSM/IT Support Background: Possesses1-3 years of experience in an IT service management (ITSM) or IT support role with familiarity using ITIL frameworks and basic service management processes.
• ServiceNow Expertise: Includes hands-on experience with ServiceNow configuration and process design.
• Process Knowledge: Good understanding and knowledge of IT service management frameworks (ITIL, ITSM) and core processes, includingIncident, Problem, and Change Management.
• Analytical and Reporting Skills: Proficient in data gathering and analysis for performance reporting.
• Organizational & Communication Skills: Demonstrated strong organizational skills, attention to detail, and excellent communication abilities.
• Work Style: Proven ability to work effectively and collaboratively within a team, manage multiple tasks, and work independently with effective prioritization.
  
  

Ready to elevate your career? Apply today!

If you are excited about this opportunity, click Apply and submit your application and CV.

About Kalmar

Kalmar (Nasdaq Helsinki: KALMAR) is moving goods in critical supply chains around the world, with the vision to be the forerunner in sustainable material handling equipment and services. The company offers a wide range of industry shaping heavy material handling equipment and services to ports and terminals, distribution centres, manufacturing and heavy logistics. Headquartered in Helsinki, Finland, Kalmar operates globally in over 120 countries and employs approximately 5,200 people. In 2024, the company's sales totalled approximately EUR 1.7 billion.

www.kalmarglobal.com