Service Engineering Head

Are you ready to lead the way in Service Engineering?

We are looking for a Service Engineering Head to lead the development of service engineering to secure agility, speed and flexibility of engineering towards all lifecycle solutions.

You will be responsible for developing and implementing engineering strategies that align with PEC Service business objectives, driving lifecycle thinking, and harmonizing ways of working across regions. The role requires close coordination with sales, project management, and engineering teams to ensure immediate support, smart global resource allocation, and a customer-centric mindset throughout the organization.

Position can be located in any major PEC location.

Key Responsibilities

• Lead and further develop service engineering across all disciplines
• Secure that the service engineering teams are closely connected to Area sales planning and execution
• Competence development
• Serve as the central point of contact for Engineering for Service initiatives, providing hyper care during the transition to the new operational model
• Develop and implement engineering strategies in line with PEC Service business objectives focusing on lifecycle management
• Coordinate with regional and functional teams to ensure immediate support during the sales phase and throughout the customer journey
• Drive smart resource allocation and harmonize operational practices across global teams
• Foster a customer-focused mindset in all engineering decisions, deepening customer and technology understanding
• Promote knowledge sharing and lessons learned routines to improve pricing management and profitability
• Ensure lifecycle thinking is embedded in all engineering activities, from project planning to execution and after-sales support
• Unlock business potential by improving the quality and accessibility of installed base data
• Support the development of E-2-E Engineering processes and tools to accelerate profitable growth in Services
• Leverage the global resource network while maintaining close customer contact
• Lead and coordinate the global service engineering teams in matrix
  
  

Qualifications & Skills

• Bachelor’s or Master’s degree in a suitable engineering field
• Proven experience in engineering leadership roles, preferably within service-oriented or project-driven businesses
• Strong track record in developing and implementing engineering strategies and driving change
• Excellent coordination, stakeholder management, and communication skills
• Ability to work in a dynamic, global environment and manage multiple priorities
• Strategic and business mindset with a focus on digital and lifecycle management
• Experience with resource planning, project management, and customer engagement is highly valued
• Proficiency in English language
• Familiarity with global engineering networks and multicultural teams is a plus
  
  

Key Initiatives

• Accelerate profitable growth in Services through process, data, and tool development
• Competence development, resource flexibility and cost efficiency
• Further strengthen customer focus and lifecycle thinking
• Ensure sufficient engineering capabilities close to customers and service workshops to reduce response time
• Promote knowledge sharing and leverage learnings from projects to improve profitability
  
  

Why Join Us?

This is a unique opportunity to shape the future of our service business and make a lasting impact on PEC Global Engineering. You will work in a collaborative, international environment with the chance to influence strategic decisions and drive real change

Additional Information

In case of any further questions about this position, please contact Magnus Monsell, Vice President, Global Engineering: [email protected]

Apply by sending your resume and application including salary request by filling out our application form as soon as possible but no later than January 12th, 2025.

We review applications during the application period, and the position will be filled as soon as a suitable candidate is found. In our recruitment process we use a variety of selection methods, such as video screening, personality questionnaires, ability tests and interviews.