Service Engineer (Textile)
CodersBrain
Date: 1 week ago
City: Coimbatore, Tamil Nadu
Salary:
₹300,000
-
₹500,000
per year
Contract type: Full time
- Responsible for providing technical services to the clients and ensuring that their queries and
Responsible for understanding the client processes (mainly spinning) for providing any of
the technical services
Responsible For Commissioning And Installation Of The Machines
- Check the floor and area (if as recommended by Murata in the Machine
- Check the levelling of the machine, the commissioning settings and start the
- Prepare the reports in the standardized format
- Issue an installation and commissioning certificate in the prescribed format
Responsible for providing service during the warranty period
Responsible for inspection of the machine under the warranty which is generally done
after 3-4 months of commissioning the machine
Responsible for after sales service (this is after the warranty period expires and it is
based on new terms and conditions)
Responsible for convincing the client to sign an AMC once the machine is old
- Responsible for dismantling the major parts and recommending the purchase
- Responsible for training the maintenance team if replacement is required
machines better
Responsible for collecting the charges
- Ensure customer satisfaction
satisfied
Ensure that existing clients are retained and there is no loss in present clientele
Responsible for collecting customer feedback in the prescribed format
- Responsible for providing the reports to the reporting manager as required
Responsible for the quality of the report i.e. language , specific bullet points, pictures
relevant data used
Ensure that all information from the client is communicated upwards
Responsible for supporting the sales team for any inputs required such as of presence
of competition/new project information in the existing clientele
Responsible for building the client relationship
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