Service Engineer

Job Summary

JOB DESCRIPTION

If you are a passionate customer service professional, Emerson has an exciting role for you! We are looking for a service engineer to work for our pressure management business unit. This role will be responsible for providing service support at customer locations (all over India), which includes commissioning, AMC, CAMC, SAT, and after-warranty support to NG customers.

In This Role, Your Responsibilities Will Be:

• Pre/Final commissioning of pressure regulating, Metering, Filtration, De-compression skid, and Odorant skid
• Servicing all types of regulators based on the spare supplied to the customer.
• Clear the punch points raised during Pre-commissioning / SAT with coordination with the Project Management team and hand over the skid to the customer.
• AMC service, troubleshoot the major issue in skid components such as regulator, Valve, Pressure safety valve, Creep relief valve, RPD meter, Turbine meter, Ultrasonic meter, Mass flow meter, Transmitters, RTD, & Gauges.
• Troubleshoot support on site and remotely to meet customer needs, respond to customer requests for service on time.
• Service of the filter, regulator, Pressure safety valve, calibration of Gauges, as per AMC, shall be done on a time interval in line with the contract.
• Support to Sales department to generate revenue against AMC/Spare/Chargeable service visits.
• Timely submission of visit report to SOM & Finance to raise an Invoice.
• Maintain service track record daily based on site visits and resolve the open points raised during service visits by coordinating with the customer and the internal team
• Serve current and future customer service requirements by establishing personal rapport with potential and actual customers and others in a position to understand service requirements.
• Provides on-site service (onshore & offshore), technical and engineering information by answering questions and requests.
• Customer maintenance schedule tracking.
• Ensure all service jobs are completed within the customer's requirements,
• Understanding customer needs and concerns.
• Engage with clients on a regular basis to build and maintain positive relationships.
  
  

For This Role, You Will Need:

• Any Engineering Degree/Diploma with proven experience in Natural gas Skid Operation and Maintenance Service
• Experience in Operation & Maintenance of a Pressure regulator, Filter, Ball Valve, Pressure safety valve, flow control valve, and Water bath heater.
• Knowledge of Flow computer, EVC, and datalogger configuration.
• Knowledge of standards such as PESO, AGA.
• Knowledge of reading P&ID, GAD, ISO drawing, Wiring drawing, Hook-up Drawing for instruments, JB termination, and wiring loop checking.
• Excellent verbal and written communication skills
• Ability to work well in a team environment.
• Manage customers and workforce during service in all conditions.
• Customer Focus with Strong Problem-solving skills
  
  

Our Culture & Commitment to You

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.