Service Engineer

Job Description

Thermax Babcock & Wilcox Energy Solutions Limited (TBWES), a fully owned subsidiary of Thermax Limited. Over 50 years TBWES has emerged as a leader in steam generation and heating solutions. Offering a wide range of products for various industries, TBWES stands out in Design, Engineering, Manufacturing, Supply Chain, Project Management, and Construction. Our comprehensive services include customized parts, retrofits, upgrades, and digital solutions, throughout the equipment lifecycle.

Our commitment to innovative solutions, sustainability, operational excellence and customer experience coupled with our Technology prowess and Execution capabilities provides us a unique opportunity to partner with our clients in addressing their energy transition and climate change challenges.

If you are passionate about making a difference and enhancing your capabilities while contributing to the growth of TBWES and its stakeholders in these interesting times of Energy growth, transition, climate change and Digital. Check out our openings.

Role : Service Engineer

Qualification : B. E / DME (Mechanical / Power/ Electrical)

Department : TBWES Services

Experience : 3-6 years

Location : Karnatak Region

Brief Job Description

We are seeking a dedicated and skilled Service Engineer to join our team and ensure the optimal performance and maintenance of our boiler systems.

The Service Engineer will be responsible for providing technical support, maintenance, and repair services for industrial and utility boilers. This role involves troubleshooting, diagnosing, and resolving issues to ensure the efficient operation of boiler systems. The Service Engineer will also collaborate with clients to provide training and support, ensuring customer satisfaction and compliance with safety standards.

Role & Responsibilities

• He shall be Single point contact for the customer in the region.
• Visiting customer in reactive / warranty / proactive conditions.
• Complaint handling & resolving issues within the pre-determined timelines for breakdowns / maintenance.
• Carrying trouble shooting of technical issues / failure analysis / operational issues, etc.
• Submitting service reports & plan of actions to customer for advance shut down / preventive maintenance planning.
• Responsible for chargeable visits, invoicing & payment collection in the region.
• Collecting/ updating / recording data on boiler performance/ availability / overall satisfaction with performance of equipment.
• Co-ordination with HO & customer on existing equipment & its performance.
• Generating field data for product improvement.
• Collecting / updating / recording data of competitors installations in the region.
• Generating business leads through apt & prompt service.
• Generate service enquiry & carry out execution for all services activity.
• Monthly Report generation & MIS