Service Engineer

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day.

And we need people like you to make it happen.

We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

Passionate about learning new cutting-edge technologies? Intrigued by diverse and multicultural teams? Then this job might be just for you!

We are currently looking for multiple experienced Field Service Technicians to fill various rewarding and challenging roles that allow freedom with accountability while working directly with our Customer Service Operations (CSO) team and our customers.

You may have 80% travel in Sri Lanka, India and as per business need

What You Will Do

• Travel to customer sites in order to conduct preventive maintenance activities in line with global Tetra Pak standard procedures and reinstate equipment into production environment
• Execute installation tasks, including the assembly of complete systems
• Execute installation of relevant rebuilding/upgrade kits
• Act as an ambassador for Tetra Pak at all times, ensuring and promoting good working relationships with the customer and ensure that Tetra Pak’s reputation is sustained
• Execute and complete all relevant reports in an accurate and timely way as well as in accordance with Tetra Pak and Customer safety regulations and requirements
• Execute all work in accordance with Tetra Pak standards and requirements regarding product quality and food safety. Escalate all discovered food safety, quality assurance and regulatory issues
• Perform troubleshooting and fault-finding services onsite and by phone
• Act as an advisor and expert to the customer
• Install set-up and support through remote support when off-site
• Take time for learning, become a trusted expert on Tetra Pak equipment
• Timely submit all travel and expenses for reimbursement with attention to detail, timeliness and accuracy
  
  

We believe you have

• Experience in the Tetra Pak machine A3/F, A3/CF, TBA-19, TBA-8 would be great
• Good experience in automation systems such as Allen Bradley frequency drives, Profibus, Siemens PLC programming software, Rockwell RSLogix 5, 500, 5000 PLC programming software, Intouch (WonderWare), Device Net, ABB, Danfoss frequency drives or similar
• Strong mechanical aptitude
• Great communication skills with the ability to build a trusting relationship with your customers
• Ability to handle multiple stakeholders with a customer focused mindset
• A commitment to a strong quality culture
• A commitment to a strong health and safety culture
• A fluent level of writing and speaking English
• Added advantage if you know Hindi.
  

We Offer You

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
• A culture that pioneers a spirit of innovation where our industry experts drive visible results
• An equal opportunity employment experience that values diversity and inclusion
• Market competitive compensation and benefits with flexible working arrangements
  
  

Apply Now

If you are inspired to be part of our promise to protect what’s good; for food, people, and the planet, apply through our careers page at https://jobs.tetrapak.com/.

This job posting expires on 31/12/2024.

If you have any questions about your application, please contact Dipali Moray.

Diversity, equity, and inclusion is an everyday part of how we work. We give people a place to belong and support to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide.