Service Engineer

ACG World


Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Group Company

ACGE

Job Objective

Primary Responsibilities

Area of responsibility

  • Job Responsibilities


To enhance customer experience and build reputation with ACG products; this includes

  • providing technical support to enable efficient utilization of ACG products at customer site
  • Timely resolution of technical complaints by the customer


Functional

Core

  • To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
  • To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
  • To conduct customer training programs in house or at customer place.
  • Recognizing sales opportunities and communicating the same to our sales TIC's.
  • Integrate customer feedback with our existing business process.
  • Help in getting competitor information on products, markets, etc.
  • To generate spare business, up-gradation business and execute the same at customer place.


Scope of Decision Making: (As per Career Architecture)

  • Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors
  • Follow up for orders for spares parts, maintenance services, AMC etc.
  • Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines


Key Result Areas

Key Interfaces

Educational And Experience Requirements

Educational Qualification & Experience:

  • Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)
  • Experience: 3 -8 Years


Technical Competencies & Personas

  • Basic computer knowledge (word, excel)


Analytical Skills

Communication

Problem Solving

Cross Functional Team Working

Delivering Consistent Results

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