Service Engineer
ACG World
Date: 2 weeks ago
City: Ahmedabad, Gujarat
Contract type: Full time
Group Company
ACGE
Job Objective
Primary Responsibilities
Area of responsibility
Core
Key Interfaces
Educational And Experience Requirements
Educational Qualification & Experience:
Communication
Problem Solving
Cross Functional Team Working
Delivering Consistent Results
ACGE
Job Objective
Primary Responsibilities
Area of responsibility
- Job Responsibilities
- providing technical support to enable efficient utilization of ACG products at customer site
- Timely resolution of technical complaints by the customer
Core
- To receive, respond quickly and attend to customer complaints in a more systematic and professional manner.
- To enter into AMC contracts and help the customer to increase the output of our machines as well as build a brand image across the globe.
- To conduct customer training programs in house or at customer place.
- Recognizing sales opportunities and communicating the same to our sales TIC's.
- Integrate customer feedback with our existing business process.
- Help in getting competitor information on products, markets, etc.
- To generate spare business, up-gradation business and execute the same at customer place.
- Maintains and updates database on customer complaints, service provided, and response time and customer feedback to be relayed back to the seniors
- Follow up for orders for spares parts, maintenance services, AMC etc.
- Conducts FAT trials on standard machines, validates and visits customer site for commissioning of standard machines
Key Interfaces
Educational And Experience Requirements
Educational Qualification & Experience:
- Educational Qualification: Diploma in Mechatronics / Mechanical, BE (Mechanical)
- Experience: 3 -8 Years
- Basic computer knowledge (word, excel)
Communication
Problem Solving
Cross Functional Team Working
Delivering Consistent Results
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