Service Desk Tech I-3

Overview

Responsibilities:

Job Description Summary

Job Description:

Key Deliverables (KRA/Measure): Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction Provides case status updates to management and end-users per service level guidelines Support and maintain effective relationships with users Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support Provide support for PCs, laptops, printers, cell phones, and tablets etc. Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, Citrix, and MDM (mobile device management) Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets). Communicates with customers at all levels of technical and non-technical skills sets

Qualifications

Excellent Communication Skills

Ready to work in night shifts

Immediate joiners are preferred.