Service Desk (Knowledge Manager)
Cognizant
Date: 3 weeks ago
City: Coimbatore, Tamil Nadu
Contract type: Full time
Job Summary
Knowledge Manager
Responsibilities
Designing developing and managing programs related to knowledge management.
Deploying training communications and awareness programs related to knowledge management
Identifying ways to improve the current knowledge management system.
Developing new programs and solutions that meet the needs of the department.
Collaborating with multiple teams to capture new information that can be stored in knowledge base
Maintaining the knowledge management system or platform (CMS LMS etc.).
Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection analysis and reporting.
Encouraging a knowledge-sharing culture across the organization.
Certifications Required
ITIL
Knowledge Manager
Responsibilities
Designing developing and managing programs related to knowledge management.
Deploying training communications and awareness programs related to knowledge management
Identifying ways to improve the current knowledge management system.
Developing new programs and solutions that meet the needs of the department.
Collaborating with multiple teams to capture new information that can be stored in knowledge base
Maintaining the knowledge management system or platform (CMS LMS etc.).
Conducting evaluation strategies to gauge knowledge program effectiveness and return on investment. This can include metrics collection analysis and reporting.
Encouraging a knowledge-sharing culture across the organization.
Certifications Required
ITIL
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