Service Delivery Manager, Ads Content Operations and Testing

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurgaon, Haryana, India; Bengaluru, Karnataka, India; Hyderabad, Telangana, India.

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience in vendor management, operations management, or supply chain management.
• Experience managing a portfolio or programs with impact to organization.
• Experience in people management and stakeholder management.
  
  

Preferred qualifications:

• Ability to collaborate across multiple disciplines.
• Excellent communications skills along with the ability to engage and influence executive stakeholders and leadership.
• Excellent problem-solving, negotiation and organizational skills.
  
  

About The Job

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Responsibilities

• Define, plan, and execute overall operations strategy for Ads Content Operations and Testing (ACOT) including vendor, location, and service strategy to support Ads priorities.
• Build, develop, lead, and mentor a team of service delivery managers to deliver operations while meeting all service level agreements (SLAs).
• Oversee delivery of global vendor operations in compliance with agreed upon agreements and with disciplined budget governance.
• Drive initiatives that enhance quality, improve operational efficiency, and optimize processes across scaled global operations.
• Collaborate and partner with cross-functional stakeholders across Ads, gTech, and other Product Areas to secure support and buy-in, navigate ambiguous situations, and to drive alignment on prioritization and outcomes.Foster a culture of collaboration, continuous improvement, inclusivity, positivity, and growth within the team and broader gTech Ads organization.
  
  
  

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.