Service Delivery Executive

Blue Star MEA


Date: 1 day ago
City: Guwahati, Assam
Contract type: Full time
Job Description

Key Responsibilities:

  • Service Operations Management
  • Ensure timely installation, maintenance, and repair of appliances.
  • Monitor service workflows and optimize processes for efficiency.
  • Implement service policies and standards to enhance customer experience.
  • Customer Satisfaction & Support
  • Address customer complaints and ensure quick resolution.
  • Monitor customer feedback and implement improvements.
  • Maintain high service quality and response time.
  • Team & Vendor Management
  • Supervise field service technicians and customer support teams.
  • Train and develop service personnel to improve technical and soft skills.
  • Manage relationships with third-party service providers and vendors.
  • Performance Monitoring & Reporting
  • Track key service metrics (e.g., response time, resolution time, customer satisfaction scores).
  • Generate reports for senior management on service performance and areas of improvement.
  • Compliance & Safety
  • Ensure all service activities comply with company policies and industry regulations.
  • Implement safety protocols for field service teams.

Key Responsibilities

  • Bachelor degree on any field.
  • Technical Back ground
  • Minimum Experience of 5-6 years.
  • Previously worked in Northeast

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