Service Delivery Executive
Blue Star MEA
Date: 1 day ago
City: Guwahati, Assam
Contract type: Full time

Job Description
Key Responsibilities:
Key Responsibilities:
- Service Operations Management
- Ensure timely installation, maintenance, and repair of appliances.
- Monitor service workflows and optimize processes for efficiency.
- Implement service policies and standards to enhance customer experience.
- Customer Satisfaction & Support
- Address customer complaints and ensure quick resolution.
- Monitor customer feedback and implement improvements.
- Maintain high service quality and response time.
- Team & Vendor Management
- Supervise field service technicians and customer support teams.
- Train and develop service personnel to improve technical and soft skills.
- Manage relationships with third-party service providers and vendors.
- Performance Monitoring & Reporting
- Track key service metrics (e.g., response time, resolution time, customer satisfaction scores).
- Generate reports for senior management on service performance and areas of improvement.
- Compliance & Safety
- Ensure all service activities comply with company policies and industry regulations.
- Implement safety protocols for field service teams.
- Bachelor degree on any field.
- Technical Back ground
- Minimum Experience of 5-6 years.
- Previously worked in Northeast
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