Service Delivery
Blue Star MEA
Date: 1 day ago
City: Guwahati, Assam
Contract type: Full time
Job Description
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders
Key Responsibilities
Service Engineer, Troubleshooting
1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT 2 Daily review of pending complaints 3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint 4 Rendering PMS as per schedule generated through system and achieving PMS adherence as per division target 5 Arranging to send defective material back 6 Raising warranty claims wherever applicable 7. Submission of offers for NON AMC i.e Spares & R&S as per company guidelines and policies and booking and billing the orders
Key Responsibilities
Service Engineer, Troubleshooting
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Service Delivery Executive
Blue Star MEA,
Guwahati, Assam
1 day ago
Job DescriptionKey Responsibilities: Service Operations Management Ensure timely installation, maintenance, and repair of appliances. Monitor service workflows and optimize processes for efficiency. Implement service policies and standards to enhance customer experience. Customer Satisfaction & Support Address customer complaints and ensure quick resolution. Monitor customer feedback and implement improvements. Maintain high service quality and response time. Team & Vendor Management Supervise...
Manager
Kalpa Power Private Limited,
Guwahati, Assam
1 week ago
Responsible Establishing & Complinace & Monitoring of all Field Quality Process for All Projects., Leading team of Field Enginners, SOP's creation, Quality Audits etc. Develop and execute the field quality strategy aligned with company goals. Plan and allocate quality resources for various phases of project execution. Oversee quality inspections and audits at all stages of project lifecycle (civil, mechanical, and...
Manager - VI Store Operations
Vodafone Idea Limited,
Guwahati, Assam
3 weeks ago
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards...
