Service Co-ordinator

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This position reports to

Quality Control Manager

Your role and responsibilities

In this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and

customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a

service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed

customer expectations/experience.

The work model for the role is: - Onsite

This role is contributing to Our Electrification Business in India.

You will be mainly accountable for:

• Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and
  
  

operations managers to mitigate the issues identified.

• Tracking completion of service visits and ensuring all documentation are completed in a timely manner.
• Maintaining and monitoring competency and certification database.
• Collaborating with other coordinators to ensure Field Service Engineers resources are allocated to maximize
  
  

completion of customer service requests and contract delivery.

• Good interpersonal and communication skills.
• Strong analytical and aptitude skills
• Time management and ability to prioritize and plan work effectively.
• Result/Customer oriented, self-motivation, critical thinking, flexibility, and high capacity to work within multicultural
  
  

teams.

• Willing to travel.
• Customer complaint resolution within specified time.
• Interact with customers for complaint resolution in coordination with ABB sales representa-tives.
• Verification and maintain all ASP records.
• Defective collection from customers for analysis related activities.
  
  
  

Qualifications For The Role

• Bachelor's degree or diploma in Electrical Engineering
• Minimum 5 to 8 years of experience in relevant field
• Experience in service field for low voltage switchgear components like ACB, MCCB, control gear, pilot devices,
• relays, motor starters etc.
• Time management and ability to prioritize and plan work effectively.
• Strong analytical and aptitude skills
• Good interpersonal and communication skills
  
  

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and

manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams

work closely with industry partners, delivering advanced solutions that support rapid growth, energy

transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers,

low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit

supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB

Ability Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce

CO2 emissions

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more

about us and learn about the impact of our solutions across the globe. #MyABBStory

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