Senior Technical Support Specialist ( Java L3)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Your Role

Have you ever wondered how world’s leading retailers such as Nike, Adidas, Reebok, Marks & Spencer’s, Ralph Lauren, Lululemon and more bring their products to market? PTC’s FlexPLM is used by over 200,000 users around the world with FlexPLM for this purpose. FlexPLM relies on PTC’s Windchill and Thingworx platforms. Here, change is constant, the business is dynamic, the products are relatable and processes are interesting. If you are interested in not being siloed and looking to build a fast-paced career with lots of opportunities to acquire in-demand skills with freedom to make an impact, continue to read.

PTC Retail Business Unit is looking for Cloud Application Engineers who as part of a team will be responsible for the application in the Cloud. In this role, you will provide the technical expertise to investigate issues with the opportunity to specialize as an SME. You are also likely be involved in technical activities associated with FlexPLM implementations. You will closely work with Subject Matter Experts or develop solutions yourself to resolve issues.

We are looking for experienced developers who enjoy challenges and learning in a dynamic environment with freedom. You will not be deterred by challenges You will have the opportunity to gain expertise in some or all of these areas -- Cloud Infrastructure, System administration, FlexPLM Application – Configuration / Customizations and Retail Business Process.

Primary Responsibilities:

• Gain and maintain deep technical understanding of the FlexPLM application as well as various aspects of its Cloud Deployment
• Troubleshoot/Investigate various aspects of the application stack (UI/Application/DB/Infra/Network) individually or as part of team to identify root cause and ensure resolution.
• Develop technical best practices for issues
• Join calls with other team members and customers to troubleshoot issues, when required.
• Best practices in knowledge management
• Work with integrity, independence and diligence to ensure timely resolution.
  
  
  

Expertise and Knowledge:

• Technical Proficiency:
• OS: Must be Linux aware (Proficiency preferred). Shell script capable.
• Cloud Computing: Some awareness of cloud computing (AWS / Azure),

Languages:

• Proficient in Java, HTML and Javascript.
• Good knowledge of SQL
• Basic understanding of Shell Script.
• Database: Awareness of Oracle / Postgres / MS SQLServer
• FlexPLM or Windchill: Prior experience or knowledge of FlexPLM or Windchill would be preferred.
• Problem-Solving: Ability to diagnose issues using logs, monitoring tools, and basic coding/scripting.
• Communication: Excellent written and verbal communication skills, with the ability to explain technical issues clearly and concisely.
• Learning Mindset: Demonstrated motivation to learn new technologies and stay updated with trends in cloud computing, databases, and systems architecture.
  
  
  

Preferred Qualifications:

• Exposure to DevOps/SRE concepts like CI/CD, automation, containerization (Docker), and orchestration (Kubernetes) is a plus.
• Experience in developing or maintaining multi-tier applications
• Experience with IT system administration or technical support roles, especially in cloud environments, is a plus.
• Knowledge of IT networking fundamentals and security principles is a plus.
  
  
  

Basic Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related technical field, or equivalent work experience.
  
  
  

Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.

If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us?

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