Senior Technical Support Engineer
Umbrella Infocare
Date: 3 weeks ago
City: Delhi, Delhi
Contract type: Full time
Job Title: IT Level 2 Support Engineer
Location: [DELHI / Office ]
Job Type: [Full-Time / 9:30 to 6:30
Experience Level: 2–3 years
Reports To: IT Manager
Key Responsibilities
Location: [DELHI / Office ]
Job Type: [Full-Time / 9:30 to 6:30
Experience Level: 2–3 years
Reports To: IT Manager
Key Responsibilities
- Provide Level 2 support for laptops, printer, software, Audio Video and network-related small ongoing issues.
- Troubleshoot escalated technical issues from the Service Desk and provided timely resolution.
- Support Microsoft Windows, Mac OS, and mobile device platforms (iOS/Android).
- Basic knowledge and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Basic knowledge of user account management in Azure Active Directory, Microsoft 365, and other internal systems.
- Basic knowledge of Security tools like Zscaler, crowdstike, Zoho, TeamViewer etc.
- Install, configure, and maintain end-user hardware and software.
- Document incidents, problems, and resolutions within the ITSM platform.
- Collaborate with L3 teams or vendors for unresolved issues.
- Participate in IT projects including deployments, upgrades, and migrations.
- Follow IT policies, procedures, and security guidelines.
- Maintain knowledge base articles and user documentation.
- Provide guidance and mentorship to L1 team members when needed.
- 2–3 years of experience in a similar IT support role.
- Strong troubleshooting skills in Windows 10/11, Microsoft 365, and common business applications.
- Basic Azure Active Directory, DNS, DHCP, and Group Policy.
- Basic knowledge of networking basics (TCP/IP, VPN, LAN/WAN).
- Basic understanding of service desk processes and ticketing systems.
- Excellent communication and interpersonal skills.
- Any Relevant Computer Hardware networking certifications
- Familiarity with endpoint security tools (e.g., antivirus, EDR, Zsclaer etc).
- Strong Communication service orientation
- Logical thinker with attention to detail
- Ability to work independently and collaboratively
- Eagerness to learn and grow within the IT team
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