Senior Technical Support Engineer
Disprz
Date: 1 week ago
City: Chennai, Tamil Nadu
Contract type: Full time
Overview
We want to hire competent and passionate folks for our customer support team. The customer support team takes care of technical account management for all our Enterprise customers. They help troubleshoot and resolve issues that customers might have, and provide assistance as and when required. In this role, you'll be expected to provide technical support and deliver moments of wow to our customers across the world. This role will be based out of Chennai.
Major Responsibilities/Activities
Support Enterprise Customers in an Omnichannel environment.
Mentor Technical Support Engineers
Take ownership of customer issues reported and ensure that they are resolved.
Handle high ARR customers and reputed brands.
Diagnosing and troubleshooting issues. Work on RCA.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Conduct Techincal business reviews with the Clients
Document knowledge in the form of FAQ and knowledge base articles.
Minimum Requirements
Bachelor's degree in Computer Science or related field.
4 + years experience in Customer Support within an enterprise software organization
Solid verbal, written, presentation, and interpersonal communication skills.
Knowledge of SaaS business model, SaaS technologies, and related applications.
Knowledge of web dev technologies (JavaScript, HTML, CSS) is a big plus
Proven time management skills in a dynamic support environment
Capable of working on a cross-functional team to solve business & tech problems
Willing to work night shifts.
Highly driven individual with an execution focus and a strong sense of urgency
High level of enthusiasm for helping and serving clients, strong customer and solution-oriented personality
We want to hire competent and passionate folks for our customer support team. The customer support team takes care of technical account management for all our Enterprise customers. They help troubleshoot and resolve issues that customers might have, and provide assistance as and when required. In this role, you'll be expected to provide technical support and deliver moments of wow to our customers across the world. This role will be based out of Chennai.
Major Responsibilities/Activities
Support Enterprise Customers in an Omnichannel environment.
Mentor Technical Support Engineers
Take ownership of customer issues reported and ensure that they are resolved.
Handle high ARR customers and reputed brands.
Diagnosing and troubleshooting issues. Work on RCA.
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Prepare accurate and timely reports
Conduct Techincal business reviews with the Clients
Document knowledge in the form of FAQ and knowledge base articles.
Minimum Requirements
Bachelor's degree in Computer Science or related field.
4 + years experience in Customer Support within an enterprise software organization
Solid verbal, written, presentation, and interpersonal communication skills.
Knowledge of SaaS business model, SaaS technologies, and related applications.
Knowledge of web dev technologies (JavaScript, HTML, CSS) is a big plus
Proven time management skills in a dynamic support environment
Capable of working on a cross-functional team to solve business & tech problems
Willing to work night shifts.
Highly driven individual with an execution focus and a strong sense of urgency
High level of enthusiasm for helping and serving clients, strong customer and solution-oriented personality
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Associate Electrical Engineer
McDermott International, Ltd,
Chennai, Tamil Nadu
2 days ago
Job DescriptionJob Overview:The Associate Electrical Engineer is responsible for utilizing existing Electrical procedures to solve routine or standard problems. They receive instruction, guidance, and direction from others within the team and will leverage their conceptual knowledge of theories, practices, and procedures related to Electrical and Engineering.ResponsibilitiesKey Tasks and Responsibilities:Assist in preparing key project deliverables, including (but not limited to) the...
Senior .Net Fullstack Developer
TVS Next,
Chennai, Tamil Nadu
5 days ago
What You’ll DoIn this role, you should be able to write functional code with a sharp eye for spotting defects. You should be a team player and excellent communicator. If you are also passionate about the .NET framework and software design/architecture, we’d like to meet you.Your goal will be to work with internal teams to design, develop and maintain softwareWhat...
DIGITAL MARKETING (Content Writer)
Hanu Reddy Realty,
Chennai, Tamil Nadu
1 week ago
Job ResponsibilitiesDevelop and execute digital marketing strategies (Google Ads, Facebook Ads, Instagram Ads, LinkedIn Ads).Create content for social media and websites to drive traffic.Conduct SEO and analyze campaign performance using Google Analytics.REQUIREMENTS1-2 years of digital marketing experience (Freshers with strong skills also welcome).Strong English communication and content writing skills.Knowledge of SEO, PPC, social media marketing, and content creation.Familiarity with graphic...
