Senior Specialist – Hub Operation & Customer Service: Jaipur

Stryker


Date: 2 weeks ago
City: Jaipur, Rajasthan
Contract type: Full time
What Will You Do

Inventory & Stock Management & Order Management & Timely Billing

  • Ensure zero stock variance by maintaining accurate inventory records, including batch-level tracking & monitor and manage expiry and damaged stock, ensuring timely removal to prevent financial loss.
  • Ensure Turnaround Time (TAT) compliance for order processing, from receipt to delivery. Oversee order-to-invoice, dispatch-to-delivery, and reconciliation of stock at order levels.
  • Coordinate stock reconciliation with channel partners and logistics providers (3PL/4PL).
  • Monitor special transactions like sample orders and ensure timely execution & responsible and accountable for all sales and consignment order execution in JDE Oracle /IWOS and other CE-related tools. Responsible for timely surgery billing, ensuring accurate processing and compliance with relevant regulations. Overseeing the replenishment of surgical inventory, coordinating with supply chain planning teams to maintain optimal stock levels.

Sales Returns & Credit Notes & Warehouse & Logistics Management

  • Review and approve sales returns and credit notes in compliance with company guidelines.
  • Monitor and ensure proper warehouse temperature control, particularly for sensitive products. Oversee warehouse operations to maintain compliance with regulatory and safety standards.

Customer & Sales Team Coordination & Quality Assurance & ISO Compliance

  • Manage outstanding payments, returns, and deliveries, working closely with customers and sales teams.
  • Facilitate regular meetings with the sales team, documenting key action points and follow-ups. Ensure effective communication with stakeholders, including partner companies like Stryker. Support ISO implementation and record-keeping for operational compliance. Address product complaints and quality concerns, ensuring resolution within 24 hours. Investigate and resolve non-conformities and service-related complaints efficiently.
  • Conducting and Supporting QMS implementation and BSI, FDA and corporate audits.

Financial Control & Cost Validation & Reporting & Documentation

  • Validate operational costs to ensure financial accuracy and compliance with budgets.
  • Maintain accurate record-keeping for inventory, compliance, and operational activities. Provide timely reports to management on key operational metrics, stock movements, and issues.

What You Need

  • Graduation/Post Graduation Supply Chain, Operations Management, or a related field. B.Pharma/M.Pharma preferred.
  • 2-5 years of experience in warehouse operations, logistics, inventory, or supply chain management. Experience in Medical Devices and Pharama preferred.
  • Proficiency in ERP systems, MS Excel, and reporting tools.
  • Experience working with 3PL/4PL logistics and channel partners is a plus.
  • Problem-Solving: Quick resolution of discrepancies, complaints, and operational challenges.
  • ISO & Compliance Knowledge: Familiarity with industry regulations and ISO standards.

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Field Service Engineer -JPR State office

General Energy Management Systems P. Ltd., Jaipur, Rajasthan
2 days ago
On-Site Maintenance and Repairs: Conduct regular inspections, maintenance, and repairs on a wide range of oil and gas equipment, including fuel dispensers and other types of equipment at retail outstations like Petrol pumps, to ensure their optimal performance and minimize downtime.Troubleshooting: Diagnosing and troubleshooting complex technical issues that may arise during the operation of equipment, utilizing a deep understanding of...

DevOps Engineer

Paysecure, Jaipur, Rajasthan
2 days ago
What you'll be doingWe are looking for a skilled DevOps Engineer to join our engineering team and help automate, monitor, and scale our infrastructure. You will play a key role in ensuring reliable CI/CD pipelines, robust cloud infrastructure, and high availability of services.Design, implement, and manage CI/CD pipelines (Jenkins/GitHub Actions/GitLab CI)Manage cloud infrastructure (AWS/Azure/GCP) using IaaC tools like Terraform or...

Sales Associate, DS Jaipur

Amazon, Jaipur, Rajasthan
2 weeks ago
DescriptionAre you customer obsessed, flexible, smart and analytical, strategic yet execution focused and passionate about e-commerce? Are you an experienced, entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you.Amazon Services offers services to sellers in multiple countries to sell on Amazon websites globally and grow multi-channel commerce. See www.amazonservices.com for details of products and...