Senior Software Engineer (Frontend)

Job Description

Note***: This is a hybrid role, combining remote and on-site work, requiring 3 days in the office, and relocation to Pune.

Job Summary

Zendesk is seeking a highly skilled Senior Software Engineer (Frontend or Full Stack) to join our Custom Objects, Triggers & Automation team. As part of the Custom Data & Logic group, you will play a pivotal role in developing innovative functionality to support our new Employee Service initiative within the Support domain. The ideal candidate is an accomplished engineer dedicated to creating consistent, usable, reliable, and high-performance user experiences for enterprise customers.

What You’ll Be Doing

• Leverage your extensive software engineering expertise to drive innovation and technical excellence within the team.
• Lead by example, showcasing strong problem-solving skills and effective communication while fostering a positive team culture.
• Independently and proactively contribute to the design, development, testing, and deployment of high-quality, efficient software solutions.
• Collaborate across multiple teams to architect solutions that are reliable, secure, performant, extensible, and scalable.
• Clearly communicate technical decisions and their implications to team members and stakeholders.
• Identify and mitigate potential issues during development, testing, and delivery stages proactively.
• Prioritize tasks to maximize impact and deliver value to users, the team, and the organization.
• Engage in application improvement discussions, project initiatives, and feature design processes.
• Develop reusable code and components for future use, ensuring maintainability and scalability.
• Review and provide constructive feedback on pull requests to enhance code quality.
• Maintain accurate and up-to-date technical documentation.
• Participate in on-call rotations following an initial training period.
• Mentor and train team members to elevate collective knowledge and skills.
• Actively participate in agile development ceremonies, contributing to a collaborative work environment.
  
  

Required Qualifications

• 6+ years of professional experience in designing, developing, testing, and deploying features to production in a stable and reliable manner.
• 4+ years of experience with JavaScript/TypeScript, with a strong emphasis on React.
• In-depth knowledge of JavaScript and TypeScript fundamentals, as well as frameworks like React and Redux, and testing libraries including Cypress, Jest, and React Testing Library.
• Experience working with GraphQL and REST APIs.
• Proficiency with version control tools and continuous integration/continuous delivery (CI/CD) pipelines.
• Strong experience with key AWS services such as EC2, S3, Lambda, RDS, and CloudFormation, enabling the design and deployment of scalable and reliable cloud-based applications.
• Experience mentoring software engineers and collaborating with Design, Product, and Engineering teams.
• Exceptional problem-solving, critical thinking, and collaboration skills.
• Strong verbal, written, and interpersonal communication skills in English.
  
  

Preferred Qualifications

• Experience with Ruby on Rails and relational databases such as MySQL/Aurora.
• Experience working with GraphQL and REST APIs to build robust and scalable services.
• Experience in identifying opportunities to effectively utilize AI and machine learning capabilities to enhance application functionality and improve user experiences.
• Understanding of micro frontends and federation architectures.
• Experience with Ruby on Rails and relational databases such as MySQL/Aurora.
• Prior experience with Zendesk is a plus.
  
  

Tech stack

• Backend: Ruby on Rails, Aurora/MySQL, S3, REST, GraphQL
• Frontend: JavaScript/TypeScript, React, Redux, React Testing Library, Cypress/Playwright, Jest
• DevOps & Monitoring: DataDog, GitHub Actions, Jenkins, CI/CD tools
• Cloud & Infrastructure: AWS, Spinnaker, Kubernetes.
  
  

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The Intelligent Heart Of Customer Experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.